Case Manager

Job Description

Responds to resident questions concerning payments and arrears, including account statements and the status of legal proceedings.

Addresses tenant arrears issues in coordination with agencies such as HRA, DSS, NYCHA, and HPD.

Assists residents in applying for public or rental assistance programs.

Helps tenants complete applications for back rent assistance, including renewals of HRA vouchers and Section 8 vouchers from HPD and NYCHA.

Maintains communication with residents through phone calls, emails, and face-to-face interactions.

Conducts analysis of receivables, monitors monthly subsidy payments, prepares relevant reports, contact tenants to address missed or delayed payments.

Prepares and provides any required documents needed by tenants to complete assistance applications.

Must be willing/able to be mobile throughout NYC

Must be willing to accompany tenants to city agencies

Must have excellent written and verbal communication skills

Must be bilingual and able to speak/write in Spanish

Must be able to multitask and have excellent organization skillsCompany Description

SKF is a fully integrated development, construction, and management firm in The Bronx with over 2000 units in service. We are looking for the ideal candidate to assist our collections department with rental arrears, voucher recertifications, and overall resident assistance with navigating city agencies.

Full-time