Debt Collections Representative (Remote)

Job Description

Enova International is hiring! We offer a pay rate of $18 per hour for inbound collections. Additionally, employees have the opportunity to earn a monthly performance bonus and participate in various incentive programs.

This role is 100% remote, but candidates must reside in one of the following states: Iowa, Illinois, Indiana, Missouri, Wisconsin, or Wyoming, or be located within 100 miles of South Jordan, Utah.

About the role:

Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires comfort and proficiency in working with customers through challenging situations

Responsibilities:

Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments

Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date

Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism

Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues.

Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Requirements:

1 or more years of collections experience

Experience in a call center setting is preferred

Proficient in phone communication and verbal skills, with a keen ability to actively listen

Familiarity with CRM systems and their practices

Customer-centric approach with adaptability to various personality types

Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $18.00/hr for inbound collections or $21.00/hr for outbound collections. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail at enova.com/culture

Benefits:

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option

PTO & paid holidays off

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Plus so much more!

Shifts available:

Schedule 1: Tue-Fri 8:00am-4:30pm, Sat 8:00am-4:30pm

Schedule 2: Mon-Friday 11:30am-8:00pm

Start Date:

7/7/2025Company Description

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Full-time

Fully remote