Information Technology Support Specialist (Columbus)

Service Desk Agent – Full-Time Opportunity

Location: Columbus, Ohio, United States(Hybrid)

Schedule: Full-Time (Hybrid)

Pay: $21/hour

Overtime Pay: ~$30/hour

Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (internships count! ) to join the team of a leading investment banking firm

Ideal Candidate:

️ Recent grad with a Bachelor’s degree

️ Experience or internship in a related field

️ Strong communication, problem-solving, and organizational skills ️ ️

️ Preference for candidates with at least one of the following:

• College Degree

• ️ Previous contact center experience

️ What You’ll Do:

• Investigate, diagnose, resolve and recover hardware/software issues ️ ️

• Install, modify, run diagnostic programs, and repair computer hardware/peripherals and software

• Handle incoming phone calls regarding customer service inquiries

• Respond with accuracy and efficiency while meeting performance metrics

• Troubleshoot and resolve concerns while ensuring a positive experience ️

• Maintain accurate records of customer interactions and transactions

Why Join Us?

Gain valuable experience with a top-tier financial institution

Work in a fast-paced, team-oriented environment that supports career growth

Enjoy the flexibility of a hybrid schedule

Overtime opportunities available with competitive pay