Product Application Manager

Job Description

Sepax Technologies, Inc. is seeking a highly motivated Product Application Manager (PAM) for HPLC columns. PAM plays a pivotal role in ensuring customer success through method development, technical support, and application-related content generation. This role serves as a technical bridge between customers, sales, R&D, and manufacturing, ensuring the practical performance of HPLC columns meets customer needs across various applications. This position is based at our headquarter office located in Newark, Delaware.

Requirements:

PhD degree in chemistry, biochemistry, or related disciplines.

Minimum 5 years of relevant experience in the analytical chromatography within biopharma and biotech industry.

Expertise in biomolecule separation using HPLC techniques such as SEC, IEX, HIC and RP.

Excellent oral and written communication and presentation skills with the ability to convey complex scientific concepts to both technical and non-technical audiences.

Proven ability to deliver technical webinars, seminars, and develop high-quality technical content write up to support sales and marketing efforts.

Excellent organizational and multitasking skills with attention to detail and confidentiality.

Positive, proactive, self driven, accountable and collaborative attitude with the ability to work effectively in a team-oriented environment.

Responsibilities:

· Customer-Facing Project Support

Serve as the technical lead for customer service projects requiring application-specific expertise (e.g., method development, troubleshooting, and performance validation).

Directly engage with customers to understand analytical challenges and propose tailored column usage strategies.

Coordinate application feasibility studies and communicate results clearly to customers and sales teams.

Lead service projects – including pre-sale support, design and develop scope of work (SOW), managing project operation.

· Application Method Development and Optimization

Design, develop, and optimize HPLC methods for various biomolecule types (proteins, peptides, oligonucleotides, etc.) using Sepax columns.

Establish robust, reproducible protocols and provide internal training and documentation.

Provide guidance on column selection, operating conditions, mobile phase optimization, and data interpretation.

· Application Note and Technical Content Development

Create high-quality application notes, technical bulletins, and white papers demonstrating the capabilities of HPLC columns in real-world scenarios.

Collaborate with marketing to align content with customer needs and market trends.

Ensure all content meets scientific accuracy and brand standards.

· Product Consistency and Performance Validation

Support QA, manufacturing, and product management teams to ensure lot-to-lot performance consistency.

Assist in establishing application-based release criteria, reference chromatograms, and long-term performance benchmarks.

Provide application-based feedback on product stability and shelf life.

· R&D Collaboration

Support R&D team in evaluating new resin materials for future HPLC column development.

Perform comparative testing, method translation, and prototype validation.

Provide feedback on resin characteristics from an application perspective (e.g., resolution, efficiency, selectivity).

Act as the voice of the customer in R&D discussions, translating market needs into resin functionality requirements.

Identify unmet application needs and propose future development opportunities.

Company Description

Company Overview:

Sepax is a fast growing technology company and has emerged as a leader in the biological separation industry. Sepax has been developing a wide range of intellectual properties in the areas of particle synthesis, surface modification, LC column packing, bulk media production, and purification process development. Sepax Technologies, Inc. focuses on three business areas: 1) bioanalytical solutions, 2) solution based process purification and 3) medical diagnostics. Sepax Quality Management System is ISO 9001:2015 certified.

Sepax is an Equal Opportunity Employer.

Full-time