Technical Implementation Manager

Job Description

JOB DESCRIPTION

Job Title: Technical Implementation Manager

Location: Denver Tech Center, hybrid

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as a Technical Implementation Manager. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

As part of our Operations team, as the Technical Implementation Manager you will create detailed plans to implement complex systems and solutions. You will oversee the project from the initial scope assessments all the way to roll out and monitoring. You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives. Your role encompasses facets of project management, client communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. This is a senior-level position, and our ideal applicant has considerable professional experience in a project management role. You also need to have the proven capability to lead teams and manage multiple groups.

Job Type: Full-time, Exempt

Responsibilities and Duties:

Solution with the client to develop processes and procedures to meet the customer use cases and requirements

Implement complex systems and solutions in support of organizational objectives

Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans

Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation

Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives

Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements

Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements

Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction

Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes

Engage with executive stakeholders and participate in steering committees

Liaise between technical and non-technical teams to translate operational needs into technical solutions

Required Education: Bachelor’s degree in engineering, computer science or related field, or equivalent work experience (Preferred)

Required Skills:

Extensive leadership experience and strong teaming abilities

Excellent problem-solving skills

Experience working with quality management approaches, techniques, and principles to ensure quality project delivery

Full understanding of software development lifecycle and best practices

Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

Required Experience:

Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development

Preferred Experience

Job experience in public safety, law enforcement, CAD, and/or RMS

Other Requirements:

Language:English

Benefits:

Competitive salary and bonus program in an entrepreneurial environment

Excellent health, dental, and vision insurance with generous company contribution

Flex Spending Accounts

Unlimited paid vacation

12 paid company holidays

Paid Sick Time

Paid Parental Leave

401k with company matching

EcoPass provided for Colorado-based employees

Salary range: $110,000-$140,000/year

About Kaseware:

Kaseware is a dynamic small company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

We expect this role to be open until June 1st or until filled.

Full-time