Program Manager, Process Improvement & Communications

Job Description

Hybrid: Vienna, VA, Pensacola, FL, or Winchester, VADescription

Plan, manage, and execute the organization, coordination, and implementation of multiple projects, specifically around process improvements and productivity initiatives for the Real Estate Lending internal communications team. Analyze, determine, coordinate, and implement process improvements for team program initiatives to achieve end-to-end business optimization of moderately complex business processes.Responsibilities

Manage projects through their full life-cycles:

Establish and lead project teams

Develop project plan/scope/design/work plan schedule/testing/communications

Manage resources/timelines/deadlines/quality/project team meetings

Change management/training

Ensure successful project implementation

Consult with leadership and business partners to define short/long-term goals and objectives, initiatives, and action plans

Provide project status reports to management

Assist in translating program vision into epics and features and guiding the team in the definition of corresponding user stories

Identify, communicate, and resolve areas of concern that may impact project deliverables

Maintain/archive project documentation

Provide guidance to help team members and stakeholders

Foster relationships with staff, peers, and business unit(s)

Perform other duties as assignedQualifications

Experience with workflow and program development, including development of requirements documents, procedures, and implementation plans

Experience in managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives and goals, independently or in a team environment

Certified Scrum Master (CSM) or the equivalent combination of training, education, and experience – with hands-on proven experience

Project Management Professional (PMP) or the equivalent combination of training, education, and experience

Working knowledge of Asana project management software, or similar

Proven project management skills, including establishing and leading project teams; managing timelines/deadlines/resources, and ensuring successful project implementation

Proven planning, organizational, and problem-solving skills

Proven skill in identifying and analyzing business requirements and recommending solutions

Experience in leading teams in business process improvement initiatives

Effective planning, organizational, and problem-solving skills

Effective verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences

Experience in collaborating across organizational teams and building partnerships across various functions

Experience working with leadership and management in diverse and complex operational environments

Innovative thinking skills to resolve issues and facilitate decision-making

Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience

Desired - Experience supporting marketing or communications teams

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

Hybrid remote