DME Inside Sales Specialist

Job Description

Entry level retail sales position in a medical supply store. Opportunities for growth within department and movement within company. Responsible for engaging and providing exceptional customer service. The employee must quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs.

ESSENTIAL JOB FUNCTIONS (include):

Greet walk-in customers promptly and courteously.

Respond quickly and professionally to customers in the store/showroom and on the phone, regarding appropriateness, availability, and coverage guidelines of equipment/supplies.

Exhibit excellent verbal and written communication skills.

Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs.

Solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patient diagnosis.

When appropriate, demonstrate products and discuss services to improve company revenues.

Assist clients in finding equipment that best meets their individual needs in a timely manner.

Enter all customers and documentation in system fully and accurately as required.

Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety.

Collect co-pays, deductible or full amounts for all sales and complete cash/credit card transactions accurately and according to company procedure.

Adhere to all state and federally mandated documentation standards.

Assist with restocking the store daily.

Assist with physical inventory as required.

Additional essential functions and duties may be assigned as needed.

EDUCATION AND/OR CERTIFICATIONS

High School Diploma or GED required.

SKILLS AND QUALIFICATIONS:

1+ years of related experience (advanced degree may substitute for experience)

Advanced computer skills: Brightree experience a plus.

Ability to work independently and solve problems with minimal direction.

Great attention to detail and accuracy.

Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.

Quality minded; motivated to seek out errors and inquire when something appears inaccurate.

ATTRIBUTES REQUIRED:

Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy.

Reliability

Team Oriented - ability to work effectively and collaboratively with all team members.

LANGUAGE SKILLS:

Ability to communicate clearly and concisely in verbal and written form.

Strong communication skills and a customer service attitude.

Must be able to frequently communicate with customers and/or with others about customer's requirements, complaints, and common inquiries.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job.

While performing the duties of this job, the employee is regularly required to communicate with others inside and outside the store, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment.

The employee is frequently required to move about the office area to access files, use office equipment, and to interact with others. The person must be able to sit or remain in a stationary position for extended periods of time to be able to necessary paperwork, communicate on the phone, and utilize the computer.

Employees must be able to operate computers, phones, and other office equipment.

Employees must be able to bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.

The noise level in the showroom is usually low to moderate.

Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

FLSA STATUS: Non-Exempt

Consistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-time

Starting Pay: $18.50 - $20.50 per hour

Benefits:

401(k)

401(k) matching

Medical insurance

Dental insurance

Disability insurance

Paid time off

Shift:

8 hour shift

Day shift

Monday-Friday (8:30am-5pm), plus 1-2 Saturdays/month (8:30am-1pm)

Ability to Commute/Relocate:

Rochester, NY 14624 (Required) Relocate before starting work

Work Location: In person

Must submit to a background check.

Full-time