Customer Service Associate

Job Description

Are you someone who excels at helping others, efficiently solving problems, and maintaining composure in high-pressure situations? If so, we would be interested in speaking with you.About You:

You genuinely enjoy interacting with people

You are able to explain concepts clearly, even in stressful situations

You are self-driven and take complete ownership of your responsibilities

You maintain a positive attitude at all times, including before having your first coffeeWhat You’ll Do:

Communicate with customers via phone, email, or chat, addressing their needs

Assist customers in troubleshooting issues, tracking orders, and answering inquiries

Log customer feedback and ensure organized and efficient operations

Maintain a calm and friendly demeanor, even in challenging situationsYou’ll Need:

Excellent communication skills (both verbal and written)

Basic proficiency in computer skills including email, chat, and web-based tools

A high school diploma or GED

Customer service experience is advantageous but not mandatory; we provide training for the right candidatesPerks:

Competitive hourly pay plus performance bonuses

Flexible work shifts with evening and weekend options

A supportive team with real opportunities for career growth

Casual dress code and a workplace environment free from drama

Full-time