Quality Administrator

Job Description

TITLE:

QUALITY ADMINISTRATOR

DEPARTMENT:

COMPLIANCE

REPORTS TO:

QUALITY COMPLIANCE MANAGER

FLSA STATUS:

NON-EXEMPT

JOB DESCRIPTION REVISION:

09/04/24

BASIC FUNCTIONS

The Quality Administrator will provide support to the Quality Compliance team in maintaining a strong overall Quality Compliance Program including the Quality Management System and Supply Chain. This individual has the responsibility and authority to carry out all assigned tasks.

SPECIFIC DUTIES

GENERAL:

Produce detailed Excel, Word, and PowerPoint reports/presentations as needed by Department Leads.

Preparation of Quality Management Reviews, acquiring accurate data necessary to communicate the Quality Management System.

Evaluating QMR data and reporting back findings including but not limited to: trends, areas of concern, etc. to Department Leads.

Update management on open items related to projects.

Coordinate schedules, activities, meeting minutes and follow-up action items.

Provide support to External Provider Qualification program; identify risks and opportunities for improvement.

Provide support for updating all vendor files in EPDS as per approved Vendor Forms.

Assist Compliance team with functions related to document control.

Lead and/or conduct internal audits throughout the organization as directed by the Audit Program Manager in accordance with ISO19011

Assist personnel with on-the-spot audits and process walk through as requested.

Member of the "Surveys Team", thus responsible for completion of Incoming Self-Assessments as directed by the Director of Contracts.

Training of personnel when requested by Management on any responsible processes.

Act as a backup administrator to the Compliance Regulatory Platform.

Ensure compliance with company code of conduct and all applicable laws, regulations, rules and policies.

Update maintain and grow tracker with any applicable incidents as directed

May be assigned additional responsibilities as directed by the Quality Compliance Manager

QMS TRAINING ADMINISTRATOR:

Input training requirements provided by the Management Representative for all QMS applicable job titles

Ensure newly onboarded employees are meeting training requirements within the 90-day probationary period

Ensure training of revised documents are completed within the two-week CTG requirement. Follow up with department heads as needed to ensure trainings are conducted

Send Weekly Delinquent Training Report to department heads as applicable.

Follow up with department heads regularly to ensure trainings are conducted and training records are closed

Upload and maintain employee certifications within the Compliance Regulatory Platform

Monitor employee certification expiration dates and notify department heads accordingly

Ensure operational employees’ vision exams are up-to-date and notify department heads accordingly

STANDARD REQUIREMENTS

Comply with all requirements of International Standard ISO9001, ISO17025 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA- QMS-9090, ASA-100 and supporting construct standards AS6081, AS6171, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.

METRICS AND MEASURABLES

Weekly recertification rate to meet annual requirements for External Providers (as needed with Supply Chain designee)

Re-Certification rate average turn time.

Procurement (Sales) Weekly completion rates

Sub-Tier assessments submitted for completion + return rates.

New Sub-Tiers added monthly.

Closures of all said projects within CTG’s Compliance Project Management tool

Customer Surveys received and documented monthly

EDUCATION / EXPERIENCE / COMPENTENCY

Bachelor’s degree, preferred.

1-3 years of administrative experience.

Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Project Management Tools.

Detail oriented and comfortable working in a fast-paced office environment

Exceptional communication skills.

Superior organization skills and dedication to completing projects in a timely manner.

TRAINING REQUIREMENTS

ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN CRESTWOOD TECHNOLOGY

GROUP’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.

Full-time