Service Coordinator

Summary

Bacon Plumbing, Heating, Air & Electric is seeking a passionate and qualified Project Coordinator. The Bacon Project Coordinators work closely with their dispatcher(s) and Call-by-Call Manager to ensure operations run smoothly and all jobs are completed efficiently and accurately. The Project Coordinator reports directly to the Operations Manager.

About Bacon

Our owner, Brad Bacon, runs this business alongside his wife, sons, daughter, son-in-law, and uncle every day. And now, everyone on the Bacon team is considered part of the extended family. We’re always looking to grow that family with trained professionals who are committed to providing exceptional customer service to homeowners in the Dallas-Fort Worth area.

Job Responsibilities

Permit Coordination: Responsible for obtaining all necessary city permits for applicable jobs.

Purchase Orders: Assign and manage purchase orders for all jobs.

Debrief Management: Complete debrief forms after each technician call, based on the Call-by-Call Manager’s review.

Job Readiness: Verify that all necessary steps and checks are completed to ensure each job is ready for execution.

Scheduling: Schedule installations and inspections in ServiceTitan, as required.

Inspection Communication: Notify Call-by-Call Managers of scheduled inspections to keep technicians and customers informed.

Technician Communication: Ensure technicians update customers regarding upcoming inspections.

Customer Follow-Up: Conduct "Happy Calls" after each completed job to ensure a 5-Star customer experience.

Dispatch Communication: Provide technician status updates to dispatchers to facilitate timely customer communication.

Warranty Management: Update and process warranty registrations and extended warranty options for sales.

Payment & Financing: Ensure customer payments are collected and financing documents are properly completed and uploaded upon job completion.

Payroll Verification: Confirm 100% payroll accuracy in ServiceTitan for each job.

Payroll Processing: Process weekly payroll for service technicians.

Job Close-Out: Verify all job data in ServiceTitan is complete and accurate prior to job closeout and ensure readiness for export to Accounting within 24 hours of completion.

Performance Monitoring: Track technician performance and collaborate with Call-by-Call Managers to estimate job durations.

Reporting: Document outcomes of each service call and generate summary reports for senior management.

Additional Duties: Perform other job-related tasks as assigned.

Qualifications

Proven track record in customer service.

IT-competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust, diffuse conflict and hold others accountable.

Personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

Medical

Dental

Vision

401k with match

Life Insurance