IT Systems and Support Specialist

About the Role: The IT Systems and Support Specialist will play a meaningful role in contributing to these initiatives while being the internal go-to for technical support and the primary contact for our external Managed Service Provider (MSP). This role blends hands-on support with strategic execution. You will work directly with internal users, manage device and account lifecycles, help streamline workflows, and reinforce cybersecurity and compliance protocols.

Responsibilities:

Serve as the primary on-site resource for IT support requests for staff.

Act as the firm’s liaison to the MSP to track and escalate support cases.

Facilitate procurement and deployment of hardware; assist with device configuration, maintenance, and inventory.

Coordinate staff onboarding/offboarding with account setup and access provisioning.

Support cybersecurity awareness initiatives and respond to threat reports.

Support SharePoint migration and other document management projects.

Review and update IT policies and ensure employee adherence.

Support and maintain internal datasets; ensure data integrity and accessibility.

Assist with system integrations and automation to reduce manual workflows.

Maintain internal documentation for systems, procedures and help guides.

Assist in the roll out of digital signage software for publication on video wall system.

Qualifications:

Education: Candidates should have a bachelor’s degree in Information Technology, Computer Science, or a related field. A comparable level of experience in lieu of formal education may be considered.

Required Skills:

Minimum: 2-4 years of experience in IT support, service desk, or systems administration.

Proficiency with Windows OS, Office 365, Teams, and common business software.

Mac OS experience is desired but not required.

Proactive, detail-oriented, and self-managing with the ability to prioritize multiple tasks.

Excellent communication and interpersonal skills; able to interact confidently with both technical and non-technical audiences.

Demonstrates professionalism and discretion in handling sensitive matters.

Preferred Skills:

Experience supporting small- to mid-size firms, ideally in financial services or similar industries.

Familiarity with SharePoint, Microsoft Intune, Azure Active Directory.

Familiarity with cybersecurity best practices and related tools.

Experience coordinating or participating in data migrations or document management projects.

Exposure to IT policy development and compliance frameworks.