Program Manager (City of Mobile)

Salary: See Position Description

Location : Mobile County, AL

Job Type: 01-Full-time Permanent

Job Number: #40409-0625

Department: City of Mobile

Division: ADMIN - Mobile 311

Opening Date: 06/11/2025

Closing Date: 6/24/2025 11:59 PM Central

General Information

This is administrative and supervisory work in directing the operations of the 311 Program for the City of Mobile Information Technology Department.

Jurisdiction Yearly Salary Mobile County $60,164

Requirements

MINIMUM QUALIFICATION REQUIREMENTS: Attainment of a minimum of a bachelor's degree in business administration, public administration, communications, public relations or closely related area, and a minimum of three years increasingly responsible experience in customer service or call center management; or a combination of education or experience equivalent to these requirements.

Description

For more information, please see

Important Information

All applications should be submitted online through the Mobile Civil Service Job Opportunities page. Paper notifications are not available; therefore, "email" should be selected. Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind.

If needed, computers are available in our office at 1809 Government Street, Mobile, AL. Our office hours are 8:00 am to 5:00 pm, Monday - Friday, except for holidays.

Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.

A person with a disability may request accommodation by contacting the Mobile Civil Service at .

Adam Bourne, Civil Service Director

The agencies we serve are equal opportunity employers

The Mobile County Personnel Board promotes and encourages progressive personnel policies in all of its jurisdictions. Among the benefits enjoyed by local full-time merit system employees as a result of these policies are:

10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service)

10 days paid annual sick leave with no limit on accumulation

12 paid holidays each year (some jurisdictions may vary)

Group medical plan (most jurisdictions)

Paid life insurance (in some jurisdictions)

Retirement plans

Employee Credit Union

Promotion by competitive exam

Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases

Opportunities for continuing education and self-development through formalized academic and in-service training programs

01

Do you have the legal right to work in the United States?

Yes

No

02

Are you currently an employee of a Mobile County Merit System organization, including any of the following job types:Appointed, contract, provisional, full-time, part-time, temporary, seasonal, or supernumerary?

Yes

No

03

Mobile County agencies typically do not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?

Yes

No

04

Use the dropdown menu below to select the option that most closely represents the highest level of education that you have completed.

8th grade

9th grade

10th grade

11th grade

High School or GED

1 year of college

2 years of college

Associate Degree

3 years of college

4 years of college

Bachelor's degree

Bachelor's degree and postgraduate coursework toward a Master's Degree

Bachelor's degree and professional certification (Certified Public Accountant, Engineer)

Master's degree

Master's degree with additional coursework toward a Doctoral degree

Juris Doctor

Doctoral degree

05

Do you have a degree in business administration, public administration, communications, public relations or closely related area?

Yes

No

06

Use the dropdown menu below to select the option that most closely represents your experience in customer service or call center management.

None

6 months

1 year

1 year and 6 months

2 years

2 years and 6 months

3 years

3 years and 6 months

4 years

4 years and 6 months

5 years

6 years

7 years

8 years

9 years

10 years

11 years

12 years

07

Use the dropdown menu below to select the option that most closely represents the amount of experience you have supervising others.

None

1 year

2 years

3 years

4 years

5 years

6 years

7 years

8 years

9 years

10 years

11 years

12 or more years

08

Discuss your ability to plan, assign, and coordinate the work of other employees. If you have no experience planning, assigning, or coordinating the work of others, enter "None" in the blank space below.

09

Discuss your call center experience.If you have no experience in a call center, enter "None" in the blank space below.

10

Discuss your experience resolving customer requests and complaints.If you have no experience resolving customer requests and complaints, enter "None" in the blank space below.

11

Use the dropdown menu below to select the option that most closely represents your Veteran status.

I am not a veteran, or I was discharged under less than honorable conditions.

I am an honorably discharged veteran.

I am an honorably discharged disabled veteran. (more than 10%)

I am the spouse of an honorably discharged disabled veteran. ( more than 10%)

I am the widow or widower of a deceased veteran.

12

Please provide details regarding your/your spouse's Veteran's status.In your response, please include department, component, and branch, MOS, dates of service/deployment, years of active and/or inactive service, and character of service.If neither you nor your spouse is/was a veteran, enter "None" in the blank space below.

13

Have you been convicted of a Felony within the last 5 years?

Yes

No

Required Question