Workday Support Consultant-Workday Integration Cloud and Cloud C

Description:

Job Title: Workday Support Consultant

Location: Marlsbro, MA (Near Boston)

Number of positions: One

Responsibilities:

• Resolve Tickets and Complete service requests within agreed SLAs.

• Configuring and deploying change requests.

• Co-ordinate with business users and functional analysts to understand and validate requirements for system upgrades and/or enhancements.

• Perform root cause analysis for frequently occurring issues and work with cross-functional teams / vendor to ensure quick resolution.

• Workday Techno-functional Developer with a strong background and understanding of Workday configuration and integrations

• Experience in Workday delivery of integration support and functional support in HR processes

• Good understanding of business processes in Workday, EIB, Core connector, PICOF and Studio Integrations.

• Preferred certification :

o Workday Integration Certified professional

o ITIL Foundation

• Good understanding of business processes in Workday, EIB, Core connector, PICOF and Studio Integrations.

Other Key skills:

• Ability to manage and deliver multiple priorities in a constrained timeline Proactively propose alternate solutions to the customer as and when needed

• Excellent Oral and written communication skills

• CAN DO attitude

• Strong organizational and personal skills to successfully communicate with internal and external customers

• Self-driven, motivated and results orientated

• Strong listening skills and solution orientated approach to selling

Location: Marlsbro, MA (Near Boston)