Dealership Parts Advisor

Job Description

Diehl Automotive of Robinson has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Chrysler Dodge Jeep Ram experience is helpful, as well as some experience with Tekion.

Responsibilities:

Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

Answer telephone and greet customers in a friendly and professional manner.

Communicate effectively with customers and vendors via phone, in-person or email.

Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.

Maintain clean and professional appearance of counter, work area, and stockroom.

Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.

Order parts from suppliers based on Service Team and customer requests.

Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.

Check quantity and condition of goods received against invoices and purchase orders.

Check number and unit cost as well as total billing for charges against proper records.

Specify parts accurately.

Process core returns, parts warranties and parts returns as necessary.

Qualifications:

Prior experience in retail/wholesale automotive parts industry helpful

Highly self-motivated

Focused on customer satisfaction and strong interpersonal skills

Must have a valid driver's license

Benefits offered:

Available Health insurance

Available Vision and Dental insurance

Healthcare spending or reimbursement accounts such as HSAs or FSAs

401(k) with employer match

Employee discounts

Full-time