Client Success Manager

Job Description

JOB DESCRIPTION

The Salesforce Client Success Manager at Abstrakt Cloud Solutions plays a key role in ensuring client satisfaction for those utilizing our Salesforce consulting services. This individual will manage client relationships, conducting regular meetings to oversee project progress and ensure successful implementation and ongoing support. Additionally, they will provide expert guidance on Salesforce best practices, helping clients optimize the platform to fully meet their business needs.

The ideal Client Success Manager has extensive working knowledge of Salesforce and understands how our solutions are intended to help clients. This individual is solution-oriented, creative, and a critical thinker with excellent written and verbal communication skills. In this role, your leadership will be instrumental in shaping the future of Abstrakt and the success of our current Cloud Solution clients.

JOB RESPONSIBILITIES

Lead client meetings to establish and maintain a clear project roadmap.

Analyze clients' existing methods and procedures, offering alternative solutions to address moderately complex challenges.

Oversee the execution of tasks across the team, ensuring timely and accurate delivery.

Manage and coordinate projects from inception to completion, utilizing internal and external resources as needed to meet deadlines.

Maintain primary communication with direct supervisor, with occasional interactions with client management teams or peers at Abstrakt.

Consult clients on Salesforce best practices, helping them maximize the platform’s potential for their business needs.

JOB REQUIREMENTS

Bachelor's degree

Salesforce Administrator Certification

Salesforce.com Service Cloud and Sales Cloud experience

Understanding of key SFDC architecture

COMPENSATION

Base Salary: $70,000-$100,000 based on certifications and years of experience + Variable Compensation

Variable Compensation

Client Renewals

Client Upsells/Cross Sells

Self-Sourced New Deals

Compensation based on Salesforce Certifications and years of experience

Full-time