DAS: Program Manager 5
Description:
The seeking an experienced resource to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area.
Responsibilities
Project Management and Reporting:
Plan, organize, prioritize, and manage multiple work efforts
Develop project plans and schedules
Identify key milestones and deliverables
Develop and update project artifacts
Operations Management:
Triage, prioritize, and assign incoming incident/requests
Manage incident/request backlog
Develop Key Performance Indicators
Review Managed Service Provider status reports
Monitor and track SLA metrics and performance
Release Management:
Work with Managed Service Provider to scope and schedule enhancements for release
Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders
Track high-visibility and legislatively mandated activities/enhancements
Customer Relationship Management:
Build and maintain relationships with key stakeholders and customer representatives
Communicate with users and customers as necessary
Coordinate and present proposals to customers as necessary
Present to technical and non-technical audiences to influence and drive outcomes
Identify and drive OCM needs Required Skills
Strong background in Project Management
Experience with Software Development Life Cycle processes (Agile, Waterfall, etc.)
Expertise in Organizational Change Management (OCM)
Vendor relationship management skills
Ability to develop project plans and schedules
Proficiency in managing multiple work efforts Desired Skills
Experience in eLicense service areas
Ability to build and maintain relationships with stakeholders
Strong communication skills for both technical and non-technical audiences
Experience in managing release scope and enhancements
Proficiency in monitoring and tracking SLA metrics and performance