MF Infrastructure and Operations, Senior Director

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make rental housing more accessible and affordable across the nation. The Technology & Operational Risk department within the Multifamily (MF) division is seeking a Senior Director to lead its Technology Infrastructure and Operations. This critical role is responsible for overseeing the Multifamily Division's IT infrastructure and operations, ensuring systems are scalable, reliable, and secure. This role involves management of support services, integration of DevOps practices, oversight of environment management, and leadership of the Testing Center of Excellence. The ideal candidate will exhibit excellence in managing cyber and resiliency risks and will drive continuous improvement in infrastructure management. As a trusted advisor and leader, the ideal candidate will be a strategic thinker with a proven ability to lead a team and drive operational excellence. Apply now and learn more about our excellent benefits and why there’s #MoreAtFreddieMac.

Our Impact:

Freddie Mac Multifamily finances rental housing to ensure an ample supply of affordable housing. We provide mortgage funding for apartment loans nationwide, purchasing loans from a network of lenders and then securitizing them. Our reach extends to large metropolitan areas, mid-market cities, and smaller communities, housing a diverse array of renters, including students, working families, and more.

We lead the strategy and execution needed to deliver on this mission by collaborating with Multifamily business leaders to manage Multifamily operational and compliance risk and develop and maintain digital solutions that further support our mission. We prudently leverage our extensive data assets and risk management capabilities to scale our mission of providing affordable housing.

We foster an inclusive environment that promotes active engagement, intellectual curiosity, and skill development to empower a dynamic workforce.

Your Impact:

Infrastructure Management: Plan, implement, and maintain a robust IT infrastructure aligned with Freddie Mac Enterprise Operations & Technology (EO&T) roadmaps and budget, ensuring system stability, high availability, and performance of our systems & applications. Oversee EO&T initiatives, upgrades, patching, and vulnerability remediation.

Help Desk Oversight: Manage Multifamily support services (Level 3) to guarantee efficient resolution of system & application issues and outages, enhancing internal & external user satisfaction.

DevOps Implementation: Lead the organization's transition to DevOps methodologies, promoting automation and continuous integration & deployment processes.

Environment Management: Ensure effective management of development, testing, and production environments/infrastructure to support rapid application delivery and ensure optimal performance.

Cyber Risk Management: Partner with Freddie Mac EO&T to develop strategies and implement measures to mitigate cyber threats and protect data integrity. Administer customer on-boarding, access management, compliance, and audit support.

Resiliency and Risk Management: Establish processes and perform testing for business continuity and disaster recovery, ensuring operational technology resiliency and risk mitigation.

Business Operations and Business Rules Management: Drive resolution of internal and external user issues, management of business rules, and execution of system administration functions and workarounds to enable business transactions.

Enterprise Engagement & Portfolio Management: Collaborate with Enterprise partners in planning, prioritizing, and executing enterprise initiatives across security, infrastructure, and sustainability efforts.

Centralized Testing Excellence: Lead centralized testing operations including best practices for functional testing, testing automation, regression testing, and performance testing, ensuring consistency and thoroughness in testing protocols.

Qualifications:

Industry Experience: Proven experience in IT infrastructure management and operations, preferably with 15+ years in a leadership role. Strong background in DevOps practices, including experience with tools and methodologies. Knowledge of cybersecurity frameworks and best practices. Experience designing and managing business continuity and disaster recovery plans.

Leadership Skills: Proven track record of leading large teams and cross-functional functions. Experience with proactively driving and executing strategic initiatives that align with the company’s goals.

Analytical and Problem-Solving Skills: Ability to analyze complex data, market trends, and operational challenges to make informed, strategic decisions.

Communication Skills: Excellent verbal and written communication skills for presenting to Freddie Mac leadership.

Exceptional Organizational Abilities: Strong organizational and time management skills, consistently delivering high quality and accuracy in challenging environments while effectively leading multiple projects.

Agility in High-Paced, Dynamic Environment: Proven ability to manage multiple projects simultaneously in a fast-pasted setting, adapting quickly to shifting priorities and evolving business needs. Skilled in maintaining focus and delivering results under tight timelines while ensuring accuracy and compliance.

Education: A bachelor’s degree in computer science, information technology, or a related field.

Keys to Success in this Role:

Ability to develop and implement a forward-thinking long-term strategy for IT infrastructure and operations.

Focuses on achieving results, with the capability to independently deliver outcomes and ensure initiatives align with the broader Technology strategy.

Capacity to cultivate and maintain trusting relationships with senior leaders throughout the Multifamily business and Freddie Mac.

Ability to analyze complex financial data and summarize results clearly and succinctly.

Ability to exhibit clear and persuasive communication skills, capable of conveying complex information to executive leadership, regulators, and other stakeholders.

Upholds the highest standards of integrity and ethical behavior, fostering a culture of transparency, accountability, and trust within the organization.

Intellectually Curious and comfortable navigating between the big ideas and executional realities to create an achievable strategic vision. Comfortable with ambiguity, eager to learn and a seeker of new challenges.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $232,000 - $348,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

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