Director of Operations

Overview:

Hope Children's Home is seeking a highly motivated and mission-driven Director of Operations to serve as a key leader within the organization. The Director of Operations will report directly to the Executive Director and play a vital role in ensuring the effectiveness, alignment, and excellence of the ministry's daily operations. This individual will lead with integrity, foster a culture of collaboration and stewardship, and actively uphold the Christ-centered core values at the heart of our mission.

Position Summary:

The Director of Operations will oversee key departments and functions across the organization, implementing strategic initiatives and leading cross-functional teams. This role works closely with the Executive Director in decision-making, project execution, and strategic planning. The Director of Operations must have exceptional leadership, communication, and organizational skills, and will be capable of managing complex projects while fostering a thriving workplace culture.

Scope:

Responsible for the management and alignment of the following departments:

Program

The Program department provides strategic, spiritual, and operational leadership for the childcare program. This department ensures the delivery of high-quality care in alignment with biblical principles, the mission of Hope Children's Home, and the standards of the Florida Association of Christian Child Caring Agencies (FACCCA) or equivalent. The Program Director supervises childcare staff, oversees case management and new child placements, ensures adherence to policies and procedures, and champions the holistic development-spiritual, emotional, educational, and social-of the children in care.

Human Resources

The Human Resources Department serves as a strategic partner in fulfilling the organization's mission by overseeing all aspects of personnel management and staff development. This includes recruiting and hiring qualified, mission-aligned individuals; facilitating onboarding and training; managing employee benefits and compensation; maintaining compliance with employment laws and internal policies; supporting a Christ-centered workplace culture; and addressing employee relations and performance concerns. HR plays a vital role in fostering a healthy, effective, and spiritually grounded team.

Maintenance

The Maintenance Department is responsible for ensuring that all facilities, grounds, and equipment across the campus are safe, functional, and well-maintained to support a nurturing environment for the children and staff. This includes performing routine repairs, preventative maintenance, construction projects, landscaping, and emergency responses. The team works proactively to preserve the quality and appearance of the property while stewarding resources wisely and supporting the overall mission through dependable, behind-the-scenes service.

Food Service

The Food Service Department is responsible for planning, preparing, and serving approximately 300 nutritious, well-balanced meals each day to support the health and well-being of the children and staff. This includes managing menus, accommodating dietary needs, maintaining a clean and safe kitchen environment, and ensuring compliance with health and safety regulations. The team also receives and manages donations of food and other household necessities, stewarding these resources wisely to support the ministry.

Information Technology

The Information Technology Department is responsible for maintaining and supporting the technology infrastructure that enables effective communication, security, and operational efficiency across all campuses. This includes managing computer systems, networks, software applications, user accounts, and cybersecurity protocols, as well as providing technical support and training for staff. The IT team ensures that all systems function smoothly and securely to support the ministry's daily operations, education programs, and long-term growth, using technology as a tool to enhance both mission impact and organizational excellence.

Security

The Security Department is responsible for ensuring the safety and protection of the children, staff, and property on campus. This includes monitoring entrances and exits, enforcing safety protocols, responding to incidents or emergencies, and maintaining a visible and reassuring presence throughout the grounds. The team works closely with leadership and staff to cultivate a secure, structured environment that supports healing and stability for the children in care. With vigilance and compassion, the Security Department helps safeguard the mission and uphold a culture of peace and trust.

Key Responsibilities:

Organizational Leadership:

Serve as a key member of the executive leadership team, contributing to vision-setting, planning, and ministry alignment.

Collaborate with campus directors and department heads to align daily operations with the organization's mission and strategic goals.

Champion a culture of accountability, excellence, and Christlike service throughout all departments.

Departmental Oversight:

Provide direct supervision and support to leaders of the above departments.

Evaluate departmental performance, identify improvement opportunities, and support implementation of best practices.

Project & Resource Management:

Lead cross-functional initiatives and operational improvements.

Assist with budgeting, procurement, and resource planning for operational departments.

Manage vendor relationships, contracts, and compliance with applicable standards and regulations.

People & Culture:

Promote a positive, Christ-centered workplace culture and employee engagement.

Support staff training, development, and interdepartmental collaboration.

Assist with conflict resolution, performance evaluations, and leadership development.

Qualifications:

A mature, committed Christian with a strong personal testimony and alignment with the mission of Hope Children's Home.

5+ years of experience in operations or multi-departmental leadership, ideally in a ministry or nonprofit setting.

Strong leadership, strategic thinking, and organizational skills.

Excellent interpersonal and communication skills.

Proven ability to lead teams, manage projects, and implement systems effectively.

Technologically competent with comfort in data-driven decision-making.