Post Closing Coordinator II

ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.

Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.

Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

* 32nd largest credit union in the U.S.

and the largest financial institution based in the North Bay * Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial * Recognized by Newsweek as one of "America's Best Credit Unions 2024" * Recognized by Forbes as one of "America's Best Small Employers 2023" * Voted Best Places to Work in the North Bay 19 years in a row * World-class Employee Engagement scores * Rated Superior in Service by more than 90% of Members, surveyed by SF Gate * Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for a Post Closing Coordinator I, who will perform a wide variety of lending operations and administrative support from loan closing document preparation assistance through life of loan servicing support, including research and resolutions of escalated post-closing issues for RCU's lending departments including Mortgage, Consumer and Business originations.

ESSENTIAL FUNCTIONS: Lending Operations Support * Research and follow through on escalated and complex post-closing inquiries from interested parties.

* Assist in cross training and development of junior team members.

* Assist in the preparation of written procedures and training manuals.

* Facilitate loan maintenance in core operational system such as interest rate reviews and payment changes.

* Review and audit new loan set up data to ensure accuracy of loans entered on required systems.

* Scan and upload trailing documents as required.

* Assist in the coordination of final loan investor sales as needed for back up for residential first liens.

* Process loan pay-off requests including follow up documentation.

* Identify issues and/or areas for improvement in compliance and efficiency.

* Assist with loan documentation preparation and review as needed.

* Develop and prepare departmental reports as required.

* Log-in to lending department phone queue (s) during scheduled times.

* Provide support for review of signed loan documents to maintain compliance with Federal, state and local laws as well as RCU policies and procedures.

* Support loan documentation and funding functions as needed.

Member Service * Ensure confidentiality and safeguard sensitive Member financial information.

* Scan closing documents and upload in a timely manner.

* Deliver superior level of internal and external Member service by responding to Member inquiries, resolving complex problems and researching loan issues in a timely manner.

* Perform electronic storage functions of active and paid off loan documentation.

* Coordinate loan documentation for internal and external audits.

* Maintain strong current knowledge of loan products, programs and investor requirements.

* Assist Management to implement audit and/or compliance changes as required by new or amended regulations, work closely with internal compliance teams.

Other functions * Provide exceptional service to all Members, volunteers, internal team members, and service providers.

* Compose and type general correspondence including emails, letters, memos, and reports for internal staff and Members.

* Research and resolve Member and/or employee concerns as directed.

* Represent RCU in a courteous and professional manner at all times.

Minimum Qualification: Knowledge, Skills and Abilities * Thorough knowledge in the use of Internet-based loan origination software.

* Knowledge of real estate principles, practices, rules, regulations, and sales.

* Knowledge of investor guidelines and compliance requirements.

* Skill in the operation of a personal computer with word processing and spreadsheet software and intranet and Internet access.

* Ability to communicate effectively both verbally and in writing.

* Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.

* Ability to act independently and confidentially, using discretion and tact.

* Ability to analyze situations and recommend workable solutions.

* Ability to coordinate a variety of activities simultaneously and prioritize work.

* Ability and desire to work in a team environment.

Physical Requirements * Ability to stand, bend, stoop, sit, walk, twist, and turn.

* Ability to lift up to 20 pounds.

* Ability to use a computer keyboard and calculator.

* Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years of experience in the lending industry.

Compensation: Base starting range: $23.00 to $31.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.

We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including: * Competitive medical, dental, and vision insurance, mental health offerings * Employee performance incentive plan * Salary Advancement- Merit increase based on performance * 401(k) program with employer match * Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks: * RCU employees are eligible for a .75% discount off RCU standard collateral auto loans * RCU employees are eligible for a 1% discount on all recreational or boat loan products * 2% discount off Visas and LOC Loans through RCU * 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.

Loan amount up to $1,000.

* 0% interest loan to support employees with expenses associated with the naturalization process.

Loan amount up to $15,000.

* 0% interest on garment, fitness, or home office equipment loan of up to $500 * 100% financing for employee purchased homes!

Internal Team Members If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer