Mailroom Supervisor

Description

POSITION PURPOSE: The Mailroom Supervisor provides efficient and consistent mail services to all campus constituencies; operates the mailroom within established guidelines and expectations and manages subordinate mailroom staff.

ESSENTIAL FUNCTIONS:

1. Administration and organization: implement and maintain policies as established by the U.S. Postal Service, the School, and other mail services; schedule, supervise, and evaluate staff; balance cash drawer; maintain inventory of stamps and supplies, as well as postage for electronic equipment.

2. Mail Processing: manage mailroom window, sales, and package distribution; coordinate and participate in delivery of mail and packages to all departments and campus locations; coordinate pick up of mail from U.S. Post Office; receive, process, and coordinate distribution of deliveries from UPS and other carriers; process outgoing express mail and maintain an accurate log of all transactions.

3. Equipment management and maintenance: operate and maintain electronic franking equipment; UPS scanning equipment; maintain mailboxes and combinations, and make minor mailbox repairs, when necessary; ensure proper use and maintenance of mailroom equipment and vehicles assigned to mailroom operation.

SECONDARY DUTIES

Other duties as assigned

Requirements

JOB QUALIFICATIONS: MINIMUM KSA'S (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED FOR PLACEMENT IN POSITION

Education: high school diploma or equivalent required, some college course work preferred

Prior experience: Two years' experience in a mail service setting preferred. Previous supervisory experience with demonstrated ability to improve efficiency of mailroom operations.

Licenses & Certifications:Current Motor Vehicle Operator License

Specialized training in: n/a

Other Key Competencies:

• Strong customer service orientation with both internal and external contacts.

• Sound judgment, able to remain cool under pressure.

• Excellent organizational and time management skills.

• Teambuilding skills; development and maintenance of positive interpersonal relationships

• Strong oral communications

• Problem solving and critical thinking skills

• Interpersonal skills -displays a high level of tact, diplomacy, and professionalism

• Planning/organizing -plans work activities and uses time efficiently.

• Quality control -demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Adaptability -adapts to changes in the work environment, manages competing demands and frequent change, delays, or unexpected events.

• Resourcefulness - ability to seek out and use cutting edge resources (products, training, etc.) to ensure the job is being done as efficiently as possible.

Schedule: Regular full-time employment. Hours are typically Monday-Friday 7:00 a.m.-3:30 p.m. with some Saturday hours. Other hours as required during peak periods.