Director of Operations

Director of Operations

Finance & Operations Team - FT

On-Site in Boise, Idaho

Who We Are:

Saalt empowers people to care for their periods in a healthy and sustainable way. We do this by creating high-performance products and stigma-breaking branding that engage customers and communities, pioneering the way to bring sustainable, clean period care to the mainstream consumer. Saalt invests in women and communities across the globe through period care donations, and by funding scholarships and life skills training to change generations.

As a certified B Corp, we strive to be the change we seek in the world, conduct business knowing that

people and planet matter and aspire to use business as a force for good to benefit all. We create modern reusable period care without the toxins, the chemicals, and the wrappers you throw away every month. We commit to do more with less, make deliberate choices about our bodies, and believe everyone should know what their cervix is.

Our growing team is based in beautiful Boise, Idaho.

The Challenge:

Saalt seeks a Director of Operations to lead and scale our product operations function as we expand across DTC, Amazon, and wholesale channels. This role will own fulfillment, logistics, systems, inventory, and compliance-including warehouse strategy and wholesale chargeback reduction. You'll be responsible for the end-to-end order-to-cash process and will build the infrastructure and team needed to support our next stage of growth.

As a strategic and hands-on operator, you will partner cross-functionally with finance, sales, customer experience, and tech teams to build a resilient, efficient, and data-driven operations engine. Your leadership will ensure we deliver best-in-class service across all channels while scaling efficiently and sustainably.

What You'll Do:

Fulfillment & Logistics

Oversee and optimize the entire order flow from NetSuite through fulfillment (Shopify, Amazon, EDI, and shipping).

Lead all third-party logistics and operations relationships, including contract negotiations, SLA enforcement, KPI tracking, and issue resolution.

Design and implement scalable SOPs for inbound, outbound, returns, and reverse logistics across all channels.

Build and maintain fulfillment and shipping KPIs (e.g., ship time, OTIF, error rates, cost per order, and CSAT).

Lead logistics and regulatory functions and oversee the performance and development of direct and indirect reports.

NetSuite & Systems

Own operational system integrity across inventory, fulfillment, and order management in NetSuite.

Govern item master data, BOMs, routings, and units of measure to maintain accurate and scalable records.

Partner with the NetSuite admin and finance to streamline processes, improve reporting, and reduce error rates.

Oversee integrations across platforms (Shopify, SPS Commerce, ShipStation, etc.) to ensure seamless order flow.

Wholesale & Compliance

Lead operational onboarding of wholesale accounts, ensuring full routing compliance and EDI setup.

Manage EDI workflows; resolve ASN, invoice, and chargeback issues proactively.

Own and drive wholesale compliance and chargeback reduction strategies.

Oversee and improve quality system compliance, including adherence to FDA and ISO 13485 standards.

Operational Planning & Scaling

Own capacity planning in partnership with 3PLs and internal teams to support forecasted growth and seasonal spikes.

Identify bottlenecks and lead cross-functional initiatives to automate and improve operational workflows.

Build and maintain executive-level dashboards and reports that highlight operational performance and risk.

Evaluate and implement new technologies or vendors to support scaling needs.

What You'll Need to Succeed:

Technical & Leadership Skills

8-12 years of experience in physical product operations, ideally in CPG, consumer health, or medical devices.

Strong working knowledge of NetSuite-able to manage and optimize order, inventory, and fulfillment flows.

Proven success leading 3PL operations, logistics strategy, and warehouse partnerships.

Deep understanding of EDI platforms like SPS Commerce and wholesale compliance workflows.

Demonstrated ability to build, enforce, and scale SOPs and systems across a multi-channel business.

Strong analytical, project management, and process improvement capabilities.

Experience leading and growing high-performing teams; proven people development and coaching skills.

Familiarity with quality system standards (FDA, ISO 13485) preferred.

Lean manufacturing or Six Sigma experience is a plus.

Must be able to lift, carry, and move up to 50 lbs. as needed and be comfortable in warehouse environments.

Competencies

Strong cross-functional collaboration and communication skills.

Ability to prioritize, delegate, and drive accountability in a fast-moving environment.

Operates with a continuous improvement mindset and a bias toward action.

Comfortable making data-informed decisions and driving operational excellence at scale.

Approachable leader with high emotional intelligence and a team-first attitude.

Compensation:

$110,000

Perks:

Company-paid Health Insurance (medical/dental/vision/hearing/life)

401k & Roth 401k

No-cost in-house preschool

Casual Dress Code

Flexible PTO

At Saalt, we immerse our Team in an exceptional work environment with opportunities to learn and grow. You will be surrounded by colleagues who are committed to ensuring your success. If you are looking to make an impact on the world, Saalt is the place for you.

Saalt is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.