IT Support Engineer APAC

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is looking to grow their APAC IT Support Team! An IT Support Engineer will be a member of the team responsible for configuring and supporting end user computers and corporate IT services at KAYAK.com, a worldwide leader in Internet travel search. This is a phenomenal opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. The ideal candidate is motivated by new challenges, collaborative and effectively communicates in a distributed team environment.

This role will be required to be in our Sydney CBD office 2-3 days a week

In this role, you will:

Provide support to on-site and remote KAYAK employees.

Monitor the ticket queue and resolve requests in a timely manner.

Support onboarding and offboarding processes (computer setup, orientation, and computer retrieval, etc.).

Support and maintain office hardware such as video conferencing equipment, printers, and TV digital signage.

Assist with IT asset and endpoint management (MDM administration, computer procurements, deployments, repairs, and recycling).

Maintain and create internal process documentation in our knowledge base.

Provide technical support for company-wide meetings and events.

Participate in company-wide IT projects and initiatives.

Please apply if you have:

3+ years of experience in IT Support or similar role

User-focused approach with a problem-solving mentality

Strong troubleshooting knowledge of Windows and Macs

Strong multitasking and prioritisation ability

Good communication and interpersonal skills

Knowledge of IT Security standard processes

Experience with the following:

Google Workspace Apps and Admin Console

Identity Management, like Okta Administration

MDM platforms like JAMF and Intune

Ticketing System like Freshservice

Meeting room AV systems like Cisco and Zoom

Slack Administration

Windows Active Directory (users and computers)

Terminal, Powershell, or scripting languages

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being:

Company-paid therapy sessions through SpringHealth

Company-paid subscription to HeadSpace

Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

No meeting Fridays

Paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Focus on your career growth:

Development Dollars

Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

Annual health and wellness reimbursement

Monthly social events

Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.