Front Desk Manager - Front office - Jumeirah Muscat Bay

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat’s breathtaking nature, with mountains meeting the sea at the resort’s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.

Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.

About the Job:

An opportunity has arisen for a Front Desk Manager to join Front Office in Jumeirah Muscat Bay. The main duties and responsibilities of this role:

Develop and empower front desk colleagues, team leaders, and managers by delegating tasks, providing coaching, and ensuring high morale and productivity within the department.

Oversee the maintenance and configuration of the Opera system, ensuring correct input standards, adherence to selling strategies, and regular cleaning of duplicate profiles and expired rates.

Monitor the level of service provided by the front desk department through guest satisfaction reports, analyzing feedback, and implementing corrective actions to continuously improve service quality.

Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction.

Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, working in partnership with other departments to meet guest needs while optimizing resources.

Collaborate with guest services, reservations, sales, and housekeeping departments to ensure guest needs are met, regulatory requirements are adhered to, and resources are available.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Bachelor’s Degree in Hospitality, or any other relevant field.

5-8 years of experience in a similar role in a five-star hotel.

Software competencies – Microsoft Office programs (Intermediate Advanced).

Leadership and team management skills.

Project Management Skills.

Detail orientated

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.