Assistant Manager

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes

Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance

Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby

Monitors associates break times, ensuring everyone receives breaks as required by law and company policy

Participates in interviewing and selection of new practice employees

Participates in employee disciplinary actions if necessary

Documents any employee relations issues, escalates to Practice Manager or HR as appropriate

Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.

Together with Practice Manager, organized and leads staff meetings

Provides ongoing feedback to employees

Facilitates training for new team members

Demonstrates cost awareness and makes suggestions on improving store's efficiency

Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked

Once a year, or as necessary, participates in store inventory

Other duties as assigned by the Practice Manager

Education

High school diploma or equivalent

ABO Certification preferred but not necessary

Experience

Extensive optical experience required

Experience with customer service and/or sales

Management experience preferred

Knowledge, Skills, Abilities, and other Characteristics

Excellent interpersonal and customer service skills

Computer literacy and data entry

Ability to read and understand basic financial statements

Strong organizational skills and attention to detail

Strong communication skills (verbal and written)

Strong analytical and problem-solving skills

Strong conflict resolution skills

Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day

Benefits

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

*Benefits applicable to full Time Employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.