Project Manager (Implementation & Deployment for Contact Center

Project Manager (Implementation & Deployment for Contact Center Solutions)

Anywhere

Type: Permanent

Category: Program/Project Management

Industry: Communications

Workplace Type: Remote

Reference ID: JN -

Date Posted: 05/26/2025

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Description

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Description:

100% Remote

Industry leading business communications & digital transformation organization seeking a talented Project Manager.

This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis.

Rate: $100,000k - $120,000k/year

Responsibilities:

The Project Manager (PM) is responsible for successful deployments of software and SIP solutions for the full Project Life Cycle.

Success is defined as completing a project that meets the assigned profitability target, is delivered on time and is signed off on by the customer.

As the primary liaison between the company and the customer the PM collaborates with sales, deployment services and the customer.

This includes confirming customer requirements, developing the project plan, assigning responsibilities (internal and customer), setting timelines, managing risks or issues, appropriately accounting for any changes in scope, and generally ensuring the successful delivery of the project.

Understand customer requirements and objectives

Collaborate with relevant stakeholders to develop the project plan

Coordinate internal and customer resources required for successful delivery

Schedule and manage meetings as required to complete the project

Manage changes to the project scope, project schedule, and project costs as necessary

Timely meet each project milestone, identify risk or issues and escalate as necessary

Track and report to relevant stakeholders on overall project status

Experience Requirements:

Minimum 3 years of project management work experience

Proven experience in software project management roles

Working knowledge of project management software

Adept at analyzing requirements to ensure projects objectives are met

Ability to collaborate with others in the spirit of teamwork

Excellent written and verbal communication skills

Possess the management skills required to direct the work of others

Solid organizational skills including attention to detail and ability to multi-task

Prior consulting experience, technical or business lead on projects, and/or previous leadership roles would be beneficial

Experience leading projects relating to Unified Communications, Contact Center, Call Center, IVR, UCaaS, CCaaS (preferred)

Project Management Professional (PMP) or equivalent (preferred)

Education Requirements:

Bachelors Degree required

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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