Call Center Representative

Job Description

We’re looking for an enthusiastic and reliable Customer Support Representative to join our growing team. You’ll be the first point of contact for users, offering support via chat, phone, and ticketing system to provide timely solutions and deliver a best-in-class customer experience.

Responsibilities:

Deliver excellent customer service in a fast-paced environment

Respond to customer inquiries via chat, email, phone, or support tickets

Handle KYC (Know Your Customer) and identity verification inquiries

Troubleshoot account access, transaction errors, and app issues

Escalate complex issues to internal departments when needed

Maintain accurate records of customer interactions

Monitor and follow up on open issues until resolution

Stay updated on new features, policies, and updates

Requirements:

1–2 years of experience in customer support (tech/fintech preferred)

Excellent verbal and written communication

Empathetic, patient, and solution-oriented

Tech-savvy and comfortable with digital platforms

Flexible availability (evenings/weekends may be required)

High school diploma required; college degree preferred

Preferred:

Experience in fintech, banking, or digital wallets

Bilingual (Spanish or other)

Familiarity with KYC/AML processes

Benefits:

$12–$16/hour (based on experience)

Paid time off & sick leave

Ongoing training and career growth

Join a cutting-edge fintech company shaping the future of money management

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Schedule: Different Shifts Available

Remote: NoCompany Description

At eWallet, we believe everyone should have fast, secure, and seamless access to financial tools. Our mission is to simplify the way people manage money by building innovative digital wallet experiences for everyday life.

Are you passionate about helping people and solving problems? eWallet is seeking an enthusiastic and reliable Customer Support Representative to join our team. You will be the first point of contact for our users, providing support via chat, tickets, and phone to help resolve issues and ensure a great user experience on our digital wallet platform.

Full-time