Inside Sales / Service Associate

POSITION SUMMARY Assist customers determining their supply needs, source and arrange the delivery of such supplies to the customer.

Up-sell additional products and supplies.

Support WBI sales and external sales made by Outside Sales Representatives.

ESSENTIAL JOB FUNCTIONS * Determine customers' needs and recommend appropriate products and solutions * Follow a product/supply checklist for each customer's job and up-sell additional products and supplies * Answer telephones and enter sales orders * Interact with walk-in customers, enter orders, and ensure they leave satisfied * Support Outside Sales with customer orders, quotes, take offs, etc.

* Work with Purchasing Rep when sourcing high volume order quantities for customer orders * Accept payment and apply it to the appropriate customer account * Coordinate customer pick-ups with the warehouse * Follow up on deliveries to ensure materials arrived on time with all items accounted for * Address and resolve service concerns, should they arise * Maintain timely and effective paper flow within department and other departments * Perform other duties and responsibilities as assigned * Performs all assigned tasks, responsibilities, and related work processes in the safest possible manner, always ensuring that a safe, accident/incident-free work environment is maintained for all coworkers, clients, suppliers, etc.

at all times.

OTHER DUTIES * Make recommendations to Sales Manager for new product lines and pricing to remain competitive in the market.

* Ability to calculate figures and amounts, such as: discounts, proportions, percentages, area, circumference, and volume.

* Train any additional customer service reps when or if hired.

* Attend relevant product training to increase knowledge as required.

* Attend and participate in relevant trade shows as required.

EDUCATION AND/OR EXPERIENCE * High school diploma / GED * 2 years of relevant inside sales experience KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Excellent interpersonal, communication and customer service skills * Ability to plan, prioritize and execute a daily routine * Knowledge of products that we offer * Driven to deliver excellent customer service * Industry relevant product knowledge - Required * Computer skills (typing, email, internet, Office / Excel) - Required WORKING CONDITIONS * Indoors - Frequently * Outdoors - Occasional * Temperatures - Seasonal * Loud Noise - Infrequent * Forty to Fifty-hour work week - Frequently CERTIFICATES, LICENSES, REGISTRATIONS * Valid driver's license * OSHA 10-Hour Certification - Required * Forklift Operator Certification - Required PHYSICAL DEMANDS * Standing / sitting for long periods of time * Talking on the phone for short or long periods of time Wayne Brothers, Inc is an Equal Employment Opportunity/ Affirmative Action Employer.

Read our EEO/AAE policy.