System Administrator

Job Description

Position Summary:

The Systems Administrator will work primarily on IT projects but will also be a secondary point of contact for technology related requests of all severity, complexity and urgency. This role will receive requests escalated to them by Level I and II Technicians as well as requests submitted by clients via a helpdesk system, e-mail, telephone and verbal communications. The Systems Administrator is responsible for escalating requests beyond their skillset to management and for ensuring requests are resolved in a timely manner to adhere to service level agreements.

Experience needed in:

Office 365

AWS and Azure

Email Migrations

Servers

Enterprise: Firewalls, WiFi, VPN, Routers

Cybersecurity

Ticketing Systems (a plus)

Full-time