IT Program Manager

Summary

This position is located in the Service Integration and Innovation Division, Office of Consular Systems and Technology, Bureau of Consular Affairs, (CA/CST/SII), in the U.S. Department of State. SII is responsible for cross- cutting IT initiatives aimed at

standardizing and improving CA/CST operations.

Organizational Title - Division Chief

This job is open to

Clarification from the agency

U.S. Department of State employees within the Bureau of Consular Affairs, and CTAP employees only

Duties

Serves as second level supervisor, exercising the full scope of supervisory and managerial authority; ensures functions of the assigned organization are performed in a highly efficient and effective manner.

Defines and maintains the vision, strategy, and roadmap for common services; aligns the portfolio with business objectives, ensure services effectively support multiple teams.

Develops budget plans and allocate resources effectively across all services, optimize costs by consolidating redundant services or adopting scalable solutions, track and report on return on investment for shared services investments.

Defines and maintains objectives and key results; works with product teams to enhance, scale and maintains common services; manages service reliability, uptime, and continuous improvement.

Keeps up with industry trends and emerging technologies that can enhance common services; develops a roadmap for future service enhancements and innovations.

Requirements

Conditions of Employment

U.S. Citizenship is required.

Incumbent will be subject to random drug testing.

Must be able to obtain and maintain a Top Secret security clearance.

Statement of Employment & Financial Interest required prior to appointment.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.

Customer Service - developing and maintaining relationships with customers, anticipating, and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.

Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.

Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

AND Have at least 1 full year of specialized experience equivalent to the GS-14 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

Experience leading a multi-disciplinary delivery team using Agile methodologies to deliver new software, database, and integration products.

Experience planning and directing a program segment providing comprehensive information management services.

Experience planning, directing, and controlling a major organization that autonomously ensures the capability, performance, functionality, interface, utility, quality, and security of IT systems throughout their life cycle.

Experience in providing customer service and managing expectations of stakeholders with varying levels of seniority and technical expertise.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

There is no substitute of education for specialized experience for the GS-15 position.

In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:

Ability to assign, review, and supervise the work of others;

Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;

Ability to adjust to change, work pressures, or difficult situations without undue stress;

Willingness to consider new ideas or divergent points of view; and

Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Additional information

For at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at or .

If eligible, situational telework agreements may be permitted with supervisory approval.

Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.

Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned a score between 70 and 100. The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:

Knowledge of program management techniques.

Ability to interpret and apply legislation, statutes, policies, and regulations governing information technology.

Knowledge of cybersecurity principles and methodologies.

Knowledge of information technology specialty areas.

Ability to manage and complete long-term projects.

Ability to communicate effectively orally and in writing.

Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.

Agency must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.

You may for this vacancy.

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.

2. Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information.

3. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application. To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

4. Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you must submit proof of non-competitive eligibility with your application. For information related to visit OPM’s hiring information site.

5. CTAP documentation, if applicable. Visit our agency’s site for required documentation.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.