Customer Service Representative with Sales Experience

Overview:

We are looking for a highly motivated Customer Service Representative to provide outstanding support for a SIM card service catering to Filipino workers in Israel. The ideal candidate is experienced in both customer service and sales, and is fluent in English and Tagalog.

Key Responsibilities:

Provide prompt, friendly, and efficient customer support via phone, WhatsApp, chat, and email

Handle customer inquiries, complaints, and technical issues with professionalism

Offer product guidance and promote SIM card services, plans, and promotions

Upsell or cross-sell services to maximize customer value and satisfaction

Maintain accurate records of customer interactions using CRM tools

Collaborate with team members to continuously improve customer experience

Requirements:

Proven experience in customer service and sales – required

High-level proficiency in both English and Tagalog – required

Strong communication and interpersonal skills

Ability to work independently in a fast-paced, dynamic environment

Tech-savvy and comfortable using messaging platforms and CRM systems

Willingness to work with time zones relevant to customers in Israel

Preferred Qualifications:

Previous experience supporting telecom or mobile services

Familiarity with the needs of OFWs (Overseas Filipino Workers)