Customer Service Assistant 1

The Ohio Board of Nursing's top priorities are to efficiently license the nursing workforce and remove unsafe practitioners from practice in a timely manner to protect Ohio patients. Public protection is critical, as nursing touches virtually every citizen of Ohio.

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above. Note\: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service

Successful candidate will be requested to complete a background investigation.

Under direction of the supervisor, responds to common frequently asked questions & situations to telephone, electronic & in-person inquiries from internal & external customers (e.g., employees, outside employers, representatives, licensing applicants, members of the general public); problem solves inquiries to identify and route issues to appropriate Ohio Board of Nursing (OBN) staff. Works as part of a team to provide & disseminate information on access to public resources. Greets front desk visitors (i.e., address concerns & answers general questions regarding application status & process); assigns inquiries to appropriate OBN staff members. Ensures departmental and individual SMART (Specific, Measurable, Achievable, Relevant, Time Bound) goals are met & maintained.

Performs related support duties as assigned (e.g., answers phones, takes messages & delivers messages to appropriate personnel, assists with meeting room requests, makes photocopies, faxes correspondence & ensures appropriate processing of time sensitive documents & other agency related communications).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.