Fee & License Representative

Job Announcement

Job Description

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Fee and License Representative

JOB SUMMARY

The purpose of this position is to review and process business license applications and hospitality fees for businesses operating in the City of Myrtle Beach in accordance with City laws and ordinances.

ESSENTIAL JOB FUNCTIONS

Performs customer service functions; provides information/assistance regarding business licensing, hospitality fees, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints and initiates problem resolution.

Processes business license applications; reviews applications for accuracy/completeness; verifies proper certifications; accepts other documents associated with license processing; determines approval or denial of applications; prepares and issues licenses for approved applications; files and indexes all documentation and payments; enters information into computer database; receives and records documentation; reviews, verifies, records, mails, and files required information.

Receives money in payment of business licenses and hospitality fees; collects and receives fees, fines, or other fees; calculates appropriate fees, records transactions, and issues receipts; checks information for accuracy; posts and amends payments in computer database; balances cash drawer; prepares/updates daily administrative reports of fees collected, and licenses issued; submits reports to appropriate personnel;

Enters information into department databases; updates database information; creates new spreadsheets/files; purges old data as appropriate; makes copies and distributes to appropriate parties; maintains copies in department manual files.

Processes renewals and delinquencies; prepares renewal and delinquent notices for mailing; maintains records of all communications sent to business owners; records amounts due; updates database to include renewals and fees received; processes payments; updates and maintains databases and associated documentation.

Maintains departmental file system: compiles documentation; prepares and sets up files, sorts/organizes documents, and files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Performs other clerical tasks, such as sending and receiving faxes, making copies, typing correspondence, sorting, organizing, opening, and/or distributing incoming mail, processing outgoing mail.

Prepares or completes various forms, reports, correspondence, business license applications, hospitality forms, cashier’s report, logs, property tax abatements, spreadsheets, or other documents.

Receives various forms, reports, correspondence, delinquent business license reports, hospitality non-compliance reports, sales tax reports, bankruptcy forms, construction permits, checks and cash, ordinances, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, City employees, business owners, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Operates a personal computer, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

ADDITIONAL FUNCTIONS

Performs other related duties as requested, required and assigned.

Minimum Qualifications

Education and Experience:

Requires an associate’s degree; or high school diploma or equivalent supplemented by two (2) years of experience in clerical work, debt collection and billing, or business licensing.

Licenses or Certifications:

Special Requirements:

None.

Knowledge, Skills and Abilities:

Knowledge of bookkeeping.

Knowledge of handling cash.

Knowledge of applicable City laws, ordinances, procedures and forms for job duties.

Knowledge of customer service.

Skill in gathering information before taking action.

Skill in finding common ground and solving problems.

Skill in performing addition, subtraction, multiplication, and division; calculating decimals, percentages, and fractions; and interpreting graphs.

Skill in handling frustrating situations or people.

Skill in using tact.

Ability to build rapport.

Ability to listen.

Ability to review, classify, categorize, prioritize, and/or analyze data.

Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Ability to utilize a wide variety of reference and descriptive data and information.

Ability to interpret instructions furnished in written, oral, diagrammatic, or scheduled form.

Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

PHYSICAL DEMANDS

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally requires: handling, hearing voices and distinguishing among sounds, manual dexterity, mental acuity, speaking, expressing ideas by the spoken word, and visual acuity in data/observations. Tasks may require the ability to: sit for extended periods of time at a keyboard or work station.

WORK ENVIRONMENT

Work is performed in an office setting where essential functions are regularly performed without exposure to adverse environmental conditions. Work is performed in a relatively safe, secure, and stable work environment.

The City of Myrtle Beach has the right to revise this job description at any time. This

description does not represent in any way a contract of employment.

Supplemental Information

City of Myrtle Beach Benefits

No Cost Health, Dental & Vision Insurance for Fulltime Employees

401K & 457 Plans Available

State Retirement

Employee Wellness Clinic

Flex Spending Account

Employee Assistance

And much more

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.