CSR II - Recreation

The City of Battle Creek (“The City”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The City expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristic. Improper interference with the ability of the City employees to perform their expected job duties is absolutely not tolerated.

Need Help With Your Online Account?

Use the online Help Guide or contact the NEOGOV Applicants Support Line at or Email: if your need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.

Have Questions About Your Application or a Job Opportunity with The City of Battle Creek?

Please reach out to our Human Resources staff at and we will get back to you as soon as possible.

Description

Performs administrative support work handling routine clerical and customer services tasks supporting recreation programming, youth sports and facility rentals. Work is performed under the general supervision of the Recreation Director or their designee.

Examples of Duties

Provides front-line customer service to families and participants in youth sports and recreation programs, including answering questions in person or over the phone, and responding to inquiries regarding schedules, registration, policies, and general program information.

Supports youth sports league operations by helping to schedule games, coordinate facility use, track team registrations, and communicate updates to coaches, volunteers, and participants.

Assists with the organization, promotion, and communication of youth sports and recreation activities, including preparing marketing materials, maintaining contact lists, and updating department websites and social media accounts with current program information.

Reconciles daily cash register transactions, prepares deposits, accounts payable/receivable, and P-cards.

Gathers, compiles, assembles, records, and transmits various department documents, including registration forms, rosters, schedules, reports, and program evaluations. Performs electronic transcription, data entry and monthly reporting. Maintains confidential databases and filing systems related to youth and community recreation programs.

Operates office equipment including computers and software to support word processing, spreadsheets, and database management; prepares reports related to program participation, feedback, and evaluation.

Creates and maintains phone scripts and promotional materials to advertise youth recreation and sports programs; assists in outreach efforts to increase program visibility and participation.

Typical Qualifications

High school diploma or GED equivalency. Supplemental course work in customer service/communication preferred.

1-3 years’ experience in an office setting, providing customer service.

Valid driver’s license in the State of Michigan

Hours of work will vary. Must be available to work outside of 8:00am – 5:00pm Monday through Friday (i.e., nights and weekends)

Supplemental Information

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, bending, reaching, hand dexterity (grasping, holding, keyboarding, repetitive movements), reading, writing, eye-hand coordination, seeing (near and/or far, color, depth, field of vision), hearing, using the telephone, contact with government officials and the general public, working overtime, and working inside and alone; work is generally in a moderately noisy location (e.g. business office, light traffic).