Application Architect

Job ID NumberR5502

Employment TypeFull time

Worksite FlexibilityHybrid

Job Description

We are seeking an Applications Development Expert to provide technical expertise in developing a Customer Relationship Management (CRM) tool using Microsoft Dynamics. This position is full-time and hybrid in Baltimore County, MD. This role involves both onsite and remote work, with at least 80% of the time spent onsite.

What You'll Do

Serve as a subject matter expert responsible for the overall design, architecture, and implementation of CRM tools in Microsoft Dynamics

Define the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution

Develop and customize CRM solutions in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development

Administer, support, maintain, and monitor Microsoft Dynamics CRM solutions, including customizations and configurations

Train Baltimore County employees on the development and use of Microsoft Dynamics

Gather and document requirements from non-technical business users

Translate business requirements into system requirements and functional design documents

Collaborate with business analysts, project managers, and technical staff to understand and translate business requirements into technical solutions

Assist with data migration tasks to and from Microsoft Dynamics CRM solutions

Prototype and demo recommended solutions for users

Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems

Provide ongoing technical support and training for end-users

Perform regular quality assurance and testing to ensure solutions meet user needs

Assist with project planning, scheduling, and deployment of new CRM features

What You'll Need

Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business, or a related discipline

7 years of experience in the IT industry

3 years of experience as a technical expert in an IT organization

3 years of experience developing in Microsoft Dynamics

Proficiency in Microsoft Dynamics 365 CRM Development and customization

Experience with JavaScript, C#, .NET, and Web Services

Knowledge of Dynamics 365 APIs and SDKs

Understanding of Customer Relationship Management solutions

Experience with SQL, database management, and data migration techniques

Strong communication skills and ability to work in a team environment

Problem-solving skills

Master’s Degree in Computer Science, Information Systems, or a related field or equivalent work experience

Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)

Strong understanding of CRM data modeling, workflows, and user interface customization

Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

Familiarity with Microsoft SharePoint

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay Range for this position is $115 to $130 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well at 401k retirement account access. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.