Senior CRM Administrator

Job Description

Job Title: Senior CRM Administrator

Department: IT

Reports to: Enterprise Architect

Position Purpose:

We are seeking a Senior CRM Administrator to join our Scottsdale-based team and take ownership of our Microsoft Dynamics 365 administration and confiburation. This role is critical to our digital transformation, requiring deep technical expertise in D365 configuration, deployment, strategy and design combined with a strong understanding of how to modernize legacy systems. You will collaborate with the offshore team and Enterprise Architect to design, develop, maintain, configure and deploy D365. You will contribute to architectural decisions, ensure best practices are followed, and collaborate closely with business stakeholders and cross-functional teams to deliver solutions that align with our strategic objectives.

Key Areas of Responsibility:

Creating Solutions from Microsoft Dynamics for Customization

Creating, modifying, Dynamics Entities

Creating, modifying, FORMS, LIST, VIEWS

Designing and configuring Dashboard and Reports

Designing and configuring ROLES and GROUPS definition within Dynamics

Collaborate with internal teams to integrate with key business systems, including Dynamics 365 CRM, Business Central, Square, DocuSign, Mailchimp, and Woodside Credit

Mentor developers and offshore team members, providing technical leadership and code reviews

Manage source control, branching strategies, and CI/CD processes using GitHub and Azure DevOps

Partner with product owners, UX, QA, and operations teams to deliver reliable, customer-focused solutions

Participate in sprint planning, backlog grooming, and Agile ceremonies to ensure continuous delivery

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree in Computer Science, Engineering, Computer Information System or related field

8+ years of hands-on experience in Dynamics CRM (D365) and enterprise

Deep expertise in leading D365 implementations teams leveraging agile/scrum practices

Integration experience with third-party platforms including Square, DocuSign, Mailchimp, and Microsoft Dynamics 365 ecosystem

Proficient in Agile methodologies, GitHub, and Azure DevOps tools (Boards, Repos, Pipelines)

Excellent communication skills and the ability to work cross-functionally with product owners, business stakeholders, and distributed development teams

Microsoft certifications are a strong plus

Working knowledge of Power Platform, and Business Central is highly desirable

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Culture

Barrett-Jackson's culture is live and in-person. Team members are in the office 5 days per week, 8am to 5pm at the Scottsdale, AZ headquarters. During live events the company largely travels together to produce and ensure each event is a success. This requires weekend work and long hours.

Full-time