Service Advisor

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time Marine Service Advisor to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our Sebago Marina.

Job Summary:

Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.

Duties/Responsibilities:

Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.

Consult and sell services that are applicable to the type of boat and customer's needs.

Provide customers with a schedule of work, updates, and any changes that may occur.

Coordinate with customers on transportation of their boat.

Finalize and invoice work orders.

Ensure each customer has a positive service experience.

Spend quality time building a relationship with the customer.

Follow up after work is complete.

Other duties as needed.

Qualifications:

2+ years of Marine Service Writer experience, preferred

Strong customer service skills, in-person and over the phone.

Possesses a high degree of organizational skills.

Ability to create and execute a plan and to react effectively to unexpected situations.

Ability to work under pressure in a fast-paced environment.

Ability to communicate efficiently and effectively.

Thrives in a team environment.

Strong computer skills.

Must have superior selling skills and knowledge of how to cross-sell products and services.

Problem solving skills.

Marine parts and services knowledge is a must.

Experience with Lightspeed EVO, preferred.

Education:

Associate's degree in business or 2 years of customer service management experience.

Valid Driver's License, required.

Boater's license, a plus.

Salary:

$50,000 - $60,000 Base + Commission, based on experience.

Full-time - Year-Round