Application Engineer

JOB SUMMARY

Manage sales projects for the development of heating solutions for a variety of customer segments. Key responsibility for coordinating technical specifications and dimensions between the customer, the sales department, engineering, and manufacturing. Ensuring that customers receive all requested information in a timely manner with an emphasis on accuracy and quality.

DUTIES AND RESPONSIBILITIES:

Act as a point of technical contact or sales contact as directed during the product development phase for new and ongoing projects for major customers.

Engage in sales/technical presentations to prospective or existing customers.

Coordinate quotes, technical information, dimensions and other parameters with customers, engineering, manufacturing, and other members of the sales team.

Oversee the coordination and transfer of new orders between sales, engineering, the customer and manufacturing to ensure accurate design and compliance with customer specifications. This includes ensuring the accuracy of temperature parameters, dimensional fit, shipping and labeling, quality assurances, etc.

Coordinate engineering changes with the customer and various BriskHeat departments to ensure customer satisfaction and meeting the BriskHeat procedural guidelines for these changes.

Oversee all pricing, pricing revisions, shipping schedule and other parameters based on customer requests.

Review approval drawings from engineering, send them promptly to the customer and help ensure they return and are finalized promptly via the requested shipment expectations.

Coordinate with Engineering/Manufacturing to ensure development, design, testing requirements, on time delivery and other customer and BriskHeat expectations of first article products, prototypes and all other shipments related to projects assigned.

Work with contracted sales partners, distribution partners and BriskHeat sales personnel as well as directly with the customer to meet needs, forecast future needs and grow the business.

Act as key contact on an ongoing basis with assigned customers.

Help BriskHeat determine new products, materials, and other items that customers show a strong interest in by communicating these interests to all departments.

Travel to customers as required for sales/technical presentations, measurements and other technical parameter discussions, issues, and other customer needs.

Conduct pricing reviews of major accounts and recommend guidelines based on profit information and market pricing to help keep existing customers and win new ones.

Assist Inside Sales as required by providing quotes, customer contact and technical issues

NEEDED EXPERIENCE AND TECHNICAL KNOWLEDGE:

Experience with measurement tools and small hand/power tools

Ability to read and interpret blueprints and wiring schematics

Strong ability to utilize Word, Excel, Access, and other PC tools

Familiarity with quality and technical testing tools such as resistance meters, temperature measuring devices, etc.

PREFERRED SKILLS:

A bachelor's degree in electrical or mechanical engineering is highly desired. Other Engineering Disciplines shall also be considered based on work experience. In lieu of an engineering degree, candidates are required to have a bachelor's degree and a minimum of 2-3 years of technical support or technical sales experience, preferably in an electronic equipment manufacturing company.

Excellent and demonstrable verbal and written communications

Ability to perform physical tasks such as lifting 50 pounds and climbing narrow stairs/ladders during some technical work such as measuring gas piping systems and other customer structures

Entrepreneurial acumen to work with customers to achieve the desired goals of both BriskHeat and the customer.