IT Service Desk Specialist with Security Clearance

THIS POSITION REQUIRES ACTIVE TOP SECRET CLEARANCE Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues. Responsibilities:

Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

Standard computer images including Desktop Image

Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

Provide quality customer service and support for designated equipment

Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation

Ensure all time reporting and other required reports are accurate and submitted on time

Ensure on-going maintenance and development of positive customer relationships with end-users

Develop and create documentation on training materials, FAQs and Knowledge Base Articles Requirements Bachelor’s degree or certification in IT related field

1+ years of relevant work experience

Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)

Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired

Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus

Excellent organizational and communications skills US Citizenship necessary Active Top Secret Clearance REQUIRED The position is located in Tysons Corner and is both car (free parking) and Metro accessible.