Customer Success Manager (San Francisco)

Who is Recruiting from Scratch: Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients.

Customer Success Manager

Location: NYC

Company Stage of Funding: Series A

Office Type: Onsite 5 Days a Week

Salary: Open

Company Description

We're representing an innovative AI platform company that's revolutionizing how businesses create custom AI assistants to automate complex workflows without coding knowledge. Our client is growing rapidly and has created a no-code platform that empowers companies of all sizes to harness the power of AI for their specific business needs.

What You Will Do

As a Customer Success Manager, you'll be the bridge between our client's cutting-edge technology and the customers who rely on it every day. You'll guide users through their journey from onboarding to becoming power users, ensuring they extract maximum value from the platform. Your role will be pivotal in building strong relationships that drive retention and growth.

You'll:

Guide new customers through personalized onboarding experiences that set them up for success

Monitor customer health metrics to proactively address potential issues before they become problems

Conduct strategic business reviews to demonstrate ROI and identify expansion opportunities

Collaborate with product teams to ensure customer feedback shapes platform development

Create and refine educational resources that help customers maximize platform benefits

Build and nurture an engaged community of users who champion the platform

Ideal Candidate Background

1-2+ years of experience in customer success, account management, or related customer-facing roles

Bachelor's degree or equivalent experience

Strong communication skills with the ability to explain technical concepts in accessible terms

Experience working in a SaaS environment, preferably with AI or workflow automation tools

Data-driven approach to measuring and improving customer outcomes

Strong project management abilities to handle multiple customer relationships simultaneously

Preferred Qualifications

Knowledge of AI technologies or workflow automation platforms

Experience with CRM systems and customer success tools

Background in developing customer education materials or leading training sessions

Experience in a fast-paced startup environment

Compensation and Benefits

Comprehensive health, dental, and vision insurance

Meaningful equity package in a high-growth company

Collaborative team environment where your ideas will be heard and implemented

Career growth opportunities as the company scales

Professional development budget #J-18808-Ljbffr