IT Analyst I

Job Details

ADMINISTRATIVE OFFICES - PUEBLO WEST, CO

Full Time

Associates Degree

$59309.60 - $88964.40 Salary

Day

Information Technology

Description

Applications will be accepted on-line from June 16, 2025 until 11pm on June 29, 2025 at the website address

First review of applications will happen by July 3rd

Please note: Incomplete applications cannot be considered. You will know you have completed the application when it has requested your signature.

Job Summary

Under general supervision of the Deputy Director of Information Technology, the IT Analyst will provide the Pueblo West Metropolitan District with Information Technology support to optimize operational efficiency. Duties include troubleshooting and resolving technical issues, maintaining hardware and software installations, mobile devices, hardware malfunctions, livestream Board meetings, website updates and maintenance, and other IT related issues. This position will also provide basic IT helpdesk technical support to end users throughout the District.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:

Install and configure appropriate software and functions according to specifications.

Ensure security and privacy of computer systems.

Perform troubleshooting to diagnose and resolve end user network and application specific problems.

Ability to update and maintain websites and other web-based platforms.

Ability to navigate and utilize SaaS platforms and applications.

Utilize asset management software to maintain IT inventory.

Understand who our customers are and what our customers expect of us.

Be the first to respond to any customer request or need.

Support other members of the work team in meeting customer needs.

Be accountable for the technical and behavioral competencies of the job.

Provide technical support, advice, and assistance with technical, hardware, and software system problems.

Advocates promoting health and safety in the workplace.

Ability to cooperate with other staff members to accomplish tasks.

Embodies the Districts Core Values.

Performs other duties as assigned.

Knowledge, Skills, and Abilities

Basic working knowledge of computers and peripherals.

Experience with O365

Experience with Google Workspace

Knowledge of Apple iOS, iPhones, and iPads.

Proven experience as an IT technician or relevant position.

Flexibility in adjusting to changing circumstances, information, employee, and customer needs.

Work independently with little or no supervision, with a high level of integrity and ability to maintain confidentiality.

Ability to effectively communicate and present information and respond to District Directors and District employees.

Ability to organize, plan and prioritize work. Utilize problem solving skills, analytical thinking in gathering and analyzing data. Ability to work under pressure, time constraints and deadlines.

Ability to manage the appropriate use of equipment, facilities, and materials needed.

Ability to effectively practice conflict management to resolve interpersonal conflict.

Ability to identify and recommend solutions to problems in a timely manner.

Qualifications

Required Qualifications (Note: Any acceptable combination of education, training and experience that provides the above knowledge, abilities and skills may be substituted.)

2 or more years of experience Desktop Support.

2 or more years of experience in a LAN/WAN environment.

Must be able to obtain and maintain a valid Colorado driver’s license.

Preferred Education/Certifications

Associate’s degree from an accredited institution in Computer Information Systems, Computer Science, or a related field of study preferred.

3 or more years of experience Desktop Support.

3 or more years of experience in a LAN/WAN environment.

Must be able to obtain and maintain a valid Colorado driver’s license.

Position Type/Expected Hours of Work

This is a full-time position.

Normal days and hours of work are Monday through Thursday, 7:00 a.m. to 5:30 p.m.

Physical Demands

Frequent use of keyboard devices, light to moderate lifting, reaching, stooping, bending, crawling, crouching and climbing.

Repair procedures requiring climbing into small spaces and the occasional use of ladders.

Requires worker to walk or stand for long periods; lift and carry up to 50 pounds; climb stairs, bend, reach, hold, grasp and turn objects; and use fingers to operate computer keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing.

Job description is in no way implicit or all encompassing. The description includes every duty to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Unusual Demands

Work is subject to frequent interruptions and deadlines.

May be required to work beyond normally schedules work hours and be on-call at times.

Will be required to work a flexible schedule depending on the project being completed. Some early mornings, late evenings and weekends will be required.

Will be required to rotate with other IT staff to live stream Board meetings.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pueblo West Metropolitan District is an Equal Opportunity Employer