PS2

Job Details

Richfield Clinic - Richfield, UT

Full Time

Any

Customer Service

Description

Job Responsibilities:

· Welcomes and greets patients and visitors in person

· Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel

· Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

· Scheduling within the guidelines of multiple providers, verifying schedules and insurances

· Assure the accurate new patient packet is mailed or emailed at time of scheduling

· Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.

· Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:

Demographic information

Collect and post/record payments for patients

Cost Estimates

Verify insurance coverage, benefits, and client financial responsibility

§ Max out of pocket

§ Deductible

§ Copay

§ Coinsurance

· Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays

· Maintain reception areas

· Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times

· Coordination of patient referrals

· Ability to multitask

· Maintains operations by following policies and procedures; reporting needed changes

· Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well

· Demonstrate respect for our patients and fellow care team members in every interaction

· Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service

· Always maintain a professional and positive attitude

· Demonstrate teamwork and support for fellow team members by offering assistance as needed

Qualifications

Requirements:

· Must have high school diploma or GED

· Computer proficiency and phone skills are required

· Excellent communication and customer service skills

· Positive attitude

· Team player

· Healthcare Experience (preferred) but will train the Right person