User Experience Writer (Phoenix)

UX Writer

Job Overview:

We're looking for a strategic, empathetic, and detail-orientedUX Writerto join our Insurance Experience Design team. In this role, you'll shape content across digital experiences that support our members in understanding, selecting, and managing their insurance policies. You'll collaborate with cross-functional teams including designers, researchers, product managers, and engineers to craft clear, consistent, and accessible language that reflects our mission.

Key Responsibilities:

Write and edit user-focused content for our client's insurance platforms (web and mobile), including microcopy, UI labels, error messages, help content, and transactional emails.

Collaborate with product designers using tools likeFigmato ensure content is integrated seamlessly into designs.

UseAdobe Creative Suite tosupport content presentation needs, such as visual storytelling or documentation.

Ensure all content meetsaccessibility standards(WCAG) and contributes to an inclusive digital experience for all users.

Participate in usability testing and apply insights to improve clarity and usability of content.

Advocate for a consistent voice, tone, and terminology across all insurance-related experiences.

Work closely with legal, compliance, and marketing teams to ensure content accuracy and alignment with regulatory standards.

Required Qualifications:

Bachelor's degree in English, Journalism, Communication, Human-Computer Interaction, or related field (or 4+ years of equivalent work experience).

3+ years of experience in UX writing, content design, or technical writing in a digital product environment.

Proficiency withFigmaandAdobe Creative Suite(particularly Illustrator, InDesign, or XD).

Strong understanding ofaccessibility standardsand best practices in digital content.

Portfolio of UX writing samples showcasing clear, concise, and user-centered content across platforms.

Preferred Qualifications:

Experience working ininsurance,finance, or other highly regulated industries.

Familiarity with content management systems and design systems.

Understanding of agile development and working within cross-functional teams.