Universal Associate

Job Description

Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. We are values-based and are part of the Global Alliance for Banking on Values (GABV). Our values drive our strategic plan and shape our company culture. Our organizational culture is to accept the responsibility to serve our co-workers and members at the highest ethical standards. And in doing so, we work hard to provide both with the tools to succeed, a voice in decision-making, and the power to solve problems. Our mission is to be a force for good in banking, in the communities we serve, and in the lives of our members.

We are accepting applications for a Universal Associate position in Bozeman, MT. This role is responsible for assisting members with all aspects of their financial needs. The role is all-encompassing and requires the Universal Associate to advise all members on account options, sales solutions, service transactions, consumer loans, self-service channels and high-level budgeting. The Universal Associate builds positive relationships with current and potential members and directly contributes to the success of the Credit Union’s strategic goals, by recognizing and detecting opportunities to build a deeper relationship with the member.

Essential Functions & Responsibilities:

Provides internal and external members with excellent service

Provides services to members in the following areas

Cash and Check Transactions

Opening New Accounts

Assist with Lending Functions

Fund Auto-decisioned Loans (non-collateral consumer Loans)

Refer members to appropriate lending department and set up appointments with loan officers

Protects members and credit union from fraudulent activities

Use financial services equipment to meet member need(s); help with general maintenance of equipment

Receive incoming phone calls; Make outgoing phone calls

Work with multiple service channels to provide member satisfaction and education

Online Banking

Mobile Banking

Phone Banking

Card Services

ITM Operation

Advise on account options

Open and close accounts all types of accounts offered at the Credit Union

Maintain member accounts

Update member account records

Research and solve member account options and issues

Refer members to more in-depth credit counseling and resolution when needed

Advise on sales solutions

Educate members on products and services and refer based on individual member(s) needs

Knowledge of products and services, including staying up to date with changes and additions

Advise on service transactions

Empower members to process their own transactions

Process member transactions and other member requests

Manage ECR’s, ITM’s and ATM’s or any other self-service solution

Complete end-of-day balancing activities

Follows all credit union policies and procedures, including being compliant with state and federal laws and regulation

Reliable attendance and completion of tasks

Applicants must be comfortable working in an open environment, have strong communications skills, be flexible, and be a team player. Additional requirements include; ability to provide exceptional service, multi-task, recognize needs and create solutions. Bilingual Spanish/English is a plus.

Clearwater Credit Union is an equal opportunity employer and offers over 25 benefits beyond salary, including health insurance, PTO, 401(k) match, paid volunteer time and more!

Full-time