Mobile Systems Engineer I

Job Description

Summary of Position:

The Mobile Systems Engineer is a role involving both consulting directly with clients to identify and architect solutions to client challenges, implementation, and post-sale customer support activities. Serving as an engineer to test and implement viable solutions for various mobile platforms. Also, supporting pre-sales Architects as needed to onboard customer technologies.

Essential Functions:

Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment

Work with customers to integrate MDM platforms with their PKI solutions

MDM expert / Subject matter expert (SME)

Develop high availability and disaster recovery solution for the MDM environment

Operate, maintain, and provide consultation for a wide variety of IOS, Android, and other mobile devices

Provide leadership in establishing operational processes for delivering world-class MDM support

Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues

Create and maintain architectural design, representation of logical layout of services, representation of network communication Services, and Service Communications Information documentation for MDM solution

Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments

Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level

Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration

Coordinate the implementation of solutions and issue resolutions between Architecture, MDM Admin, SEM, and Config Teams

Support escalations to Level 3-4 MDM Queues

Create and implement Configuration change requests and associated documentation

Competencies:

Ensures Accountability

Tech Savvy

Communicates Effectively

Values Differences

Customer Focus

Resourcefulness

Drives Results

Plans and Prioritizes

Decision Quality

Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, electronic equipment, and mobile handheld computer devices.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, mobile devices, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

Bachelor’s Degree preferred

1 - 3 years of experience in Mobile Technology

Qualifications:

Bachelor’s degree preferred or foreign equivalent in Computer Science, Information Technology or related field or 3-5 years of experience in Mobile Technology

Extensive knowledge of Mobile hardware platforms (and mobile printers) such as Zebra, Motorola, Honeywell, Intermec, Samsung, and Apple

Expert knowledge and experience with two or more MDM platforms (SOTI MobiControl / Intune / BES / AirWatch / MobileIron / Good for Enterprise / XenMobile, etc.)

Knowledge and experience with Active Directory and Windows OS (2012 / 2016)

Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Apple iOS phones, tablets, and Apple Configurator

Knowledge and experience with the latest versions and all aspects of the operating system, settings, and configurations on Android phones and tablets

Advanced knowledge in Android Knox and Android Enterprise

Knowledge of StayLinked or Ivanti Wavelink and similar emulators preferred

Must show a progressive advancement in responsibility including deep troubleshooting technical skills

Team Player with proven leadership, communication, organizational, and strong interpersonal skills

Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges

Experience working in a team-oriented, collaborative environment and with teams spread across multiple locations across multiple time zones

Self-motivated, with keen attention to detail and excellent judgment skills

Must have excellent writing and communication skills, strong communicator with the ability to maintain open communication with internal employees, contractors, managers, 3rd parties, and customers to translate complicated concepts to non-technical audiences as needed

Strong interest in data collection technologies including enterprise mobile computers; advanced data capture devices such as laser, 2D, and RFID scanners and readers; WLAN products; specialty printers for barcode labeling and personal identification; real-time positioning systems; and all related software solutions

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.