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PROGRAMMING AND SUPPORT TECHNICIAN OAHU

Support Systems. Empower Staff. Deliver Tech Solutions at Mental Health Kokua.

Are you a tech-savvy professional passionate about problem-solving and helping others succeed with technology? Mental Health Kokua (MHK) is seeking a reliable and detail-oriented Programming and Support Technician to maintain, troubleshoot, and support our IT systems and user operations.

In this critical role, youll ensure that MHKs staff have the technical tools and support needed to deliver high-quality behavioral health services. Youll assist with IT maintenance, user support, system administration, and documentationplaying a vital role in strengthening our infrastructure and daily operations.

Programming and Support Technician Responsibilities:

Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues across multiple sites and user platforms.

System Installation & Configuration: Set up new workstations, install applications, and configure systems based on organizational needs.

End-User Support: Assist staff with software usage, email, printing, account access, and other IT-related functions.

Account & Access Management: Manage user accounts, security credentials, and role-based access across systems.

Maintenance & Inventory: Monitor and maintain equipment, perform routine updates, and manage inventory of IT assets.

Security: Implement antivirus and security protocols to safeguard systems and user data.

Documentation: Create how-to guides, track troubleshooting steps, and document system configurations and procedures.

VOIP Phone System Support: Assist with VOIP (Yealink & Polycom) system setup, rebooting, testing, and user support.

Vendor Coordination: Liaise with IT contractors, service vendors, and system integrators as needed.

Administrative Support: Prepare IT-related memos, maintain files, and support technology communications.

Programming and Support Technician Requirements:

Minimum: High school diploma or equivalent and 2+ years of experience in IT support, computer systems, or technical troubleshooting

Preferred: Degree in Information Technology, Computer Science, or a related field

Experience with Microsoft Office Suite, VOIP systems (Yealink/Polycom), cloud-based services, and health information systems

Strong skills in user support, system documentation, troubleshooting, and inventory tracking

Excellent communication, organizational, and customer service skills

Must pass a criminal background check and maintain current TB clearance (or TB X-ray), valid drivers license, vehicle insurance, and clean driving abstract

Ability to lift up to 25 lbs, travel between locations, and perform basic physical tasks (e.g., bending, climbing stairs, standing for periods)

Benefits of Joining MHK:

Medical & Vision Insurance (UHA or Kaiser)

Dental Insurance (HDS)

Supplemental Insurance (Aflac)

Pet Insurance

403B Retirement Plan

Identity Theft & Legal Protection Plans

Paid Leave & Holiday Pay

Why Choose Mental Health Kokua?

At Mental Health Kokua, we believe everyone deserves Opportunities to Begin Again. As a Programming and Support Technician, your behind-the-scenes expertise directly empowers frontline care and organizational success. Youll be part of a compassionate, purpose-driven team where your technical skills help sustain life-changing services across Hawaii. Join us in supporting recoveryone connection at a time.

Join the MHK ohana and support the mission behind the sceneshelp us keep our systems strong and growing.

Compensation details: Yearly Salary

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Full Time