Fraud Associate Level I

Job Summary: With oversight from the Client Fraud Program Manager (FPM), the Fraud Associate Level I will perform administrative work and data analysis in support of the Legal Program Office and other duties as assigned.

Roles and Responsibilities:

Read rapidly from both paper and a computer terminal

Liaise with other agencies while performing daily duties

Assist in processing applications referred to the FPM by Document Specialists and Acceptance Agents

Process initial fraud case paperwork, enter data, perform quality control reviews of data entered

Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into appropriate databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)

Complete pre-formatted letters (addressing a variety of deficiencies) to document applicants whose files have been referred to the FPM office, proofread correspondence, correct any deficiencies

Assist in verifying vital records and other public records

Perform telephone and written inquiries concerning pending applications for FPM and team members

Assist in preparing document fraud detection training materials

Retrieve mail, file requests, or other information from other offices

Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with document files

Maintain paper and electronic file libraries

Assist in training other Fraud Associate Level I’s and maintain training materials