Bilingual Customer Support Rep

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a: Bilingual Customer Support Rep Hybrid remote - Upper Arlington, OH $18 per hour to $22 per hour 3 days remote, 2 days onsite Monday-Friday, 8am to 4:30pm Summary • Two weeks PTO • Spanish and English bilingual • Customer Service and low level technical support • 3 days remote work-from-home, 2 days onsite in Upper Arlington, OH • Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program Responsibilities • Receive or initiate contact with customers for low level technical support issues • Follow knowledge base articles and standards to troubleshoot and resolve issues • Escalate issues when necessary and advocate for urgency when needed • Document customer info, triage steps, solution, or escalation notes • Follow-up with customers to confirm that solutions are acceptable • Monitor queues to ensure compliance with SLA requirements • Provide highest level of responsiveness and service possible Requirements • Spanish and English • Outstanding communication skills • High level of emotional intelligence • Must live within 30 miles of Upper Arlington, Ohio • High level of empathy, care, and compassion • Must be able to work Mon-Fri, 8am-4:30pm • Customer Service or Customer Support experience • Ability to document customer issues quickly and courteously • Team player mentality, flexible for shift changes or modifications • Ability to focus with a high degree of accuracy and thoroughness • Communicate via phone, instant messenger / chat, email, tickets • Bonus: experience with a ticketing software for customer support Sean Zetts Riverside Recruiting Sr.

Recruiter & President customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support