IT Help Desk Technician

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

How to apply

Complete the application on careers.ohio.gov and attach all of the following documents\:

Resume;

Cover letter;

Three references (with email addresses); and

If you have attended college, copies of college transcripts.

Characteristics of a strong candidate

Strong interest in confidential, non-partisan public service;

Flexibility to recognize and respond to changing priorities;

Ability to communicate clearly and patiently with non-technical users.

Salary and benefits

The current starting salary is $23.25 per hour or $48,360 per year. We offer our staff merit-based salary increases, opportunities to learn and grow in their careers, and a comprehensive state benefit package including\:

Medical Coverage

Quality, affordable, and competitive medical benefits.

Dental, Vision and Basic Life Insurance

Dental, vision, and basic life insurance premiums are free after completed eligibility period.

Leave

Paid time off, including vacation, personal, and sick leave.

11 paid holidays per year.

Childbirth/Adoption leave.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary toward their retirement. The employer contributes an amount equal to 14% of the employee’s salary.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement plan.

Minimum qualifications

2-year IT-related degree or equivalent certification;

Basic knowledge of Windows operating system;

Familiarty with Microsoft Office;

Strong communication and customer service skills;

Strong problem-solving skills;

Strong attendance record.

IT Help Desk Technician

About us

The Legislative Service Commission (LSC) is a nonpartisan agency providing the Ohio General Assembly with drafting, research, budget and fiscal analysis, training, and other services. We serve all members of the General Assembly and are trusted to provide objective, nonbiased, and confidential answers to questions covering all of state government so that members can make informed policy decisions. We foster a professional work atmosphere that includes a system of review, collaboration, and support to help employees meet our commitment to excellence in the services we offer to the General Assembly.

Job opportunity

The Legislative Service Commission currently has an opening on its IT staff for an in-office Help Desk technician. The Help Desk technician will be the first point of contact for technical issues across the agency. Duties include:

Respond to user inquiries via phone, email, or MS Teams;

Diagnose and resolve basic hardware, software, and network issues, including:

Windows, MS Office, printers, phones, connectivity, etc.;

Set up equipment for meetings/events;

Assist with posting documents to the LSC website.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.