The role requires excellent communication, organizational, and multitasking skills.
Key responsibilities
Visitor and Client Interaction: Greet and welcome guests, answer questions, and direct visitors to the appropriate person or department.
Communication Management: Answer, screen, and forward incoming phone calls; manage and respond to incoming emails and correspondence.
Administrative Support: Perform clerical tasks such as filing, photocopying, data entry, and maintaining records.
Scheduling and Coordination: Schedule appointments and meetings, and manage meeting room bookings.
Reception Area Management: Keep the reception area clean, organized, and presentable, ensuring necessary supplies are stocked.
Mail and Deliveries: Receive and sort daily mail, packages, and deliveries.
Office Supplies: Monitor office supplies and place orders when necessary.
General Support: Assist with other administrative tasks and support other team members and departments as needed to ensure smooth operations.
Skills and qualifications
Customer Service: Exceptional customer service and interpersonal skills.
Communication: Excellent verbal and written communication skills.
Organization: Strong organizational and time-management abilities.
Technical Proficiency: Competency in Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment (phones, printers, copiers).
Multitasking: Ability to handle multiple tasks efficiently.