Customer Service Representative

Bilingual Customer Service Representative - Assistance Services

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;

Open the initial claim and refer the person to the most suitable healthcare providers;

Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;

Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

College diploma or equivalent

Experience in customer service, telecommunications and/or claims assistance

Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)

Customer service oriented

Ability to work with people in a fast-paced, team environment

Good communication skills and highly professional

Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

Three weeks of vacation;

An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;

A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;

A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;

Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: